UI Change Request: Phone Number Clarifications

Discussions around the iPhone/iPad/iPod Touch versions of the LDS Tools Application.
aaronjosephchamberlain
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UI Change Request: Phone Number Clarifications

Postby aaronjosephchamberlain » Tue May 16, 2017 6:41 pm

As I was contacting several people in our ward over the weekend I realized a rather annoying flaw in the current design or UI of the LDS Tools App that I hope be brought into consideration.

As of right now, on the iOS LDS Tools, phone numbers for individuals are listed as "Household" and then the phone number. Of course, tapping on the number brings up the interface to Call, Send Text Message, or Cancel the press. Interestingly, however, absolutely nothing is stopping clerks from putting home landline numbers in this field. And this is what I discovered. Not knowing that some of the numbers for "Household" were landlines, I hit text and it never reached those people. After realizing this, I spoke with someone in our YSA ward who has the job of sending texts to all activities that occur. I asked them about this issue and they noted that they have simply noted which numbers are which, but that the change wasn't made by the clerk because both numbers are listed.

So the proposal that I would like discussed is whether or not a field/checkbox should be added to the online membership record form that determines whether a phone is a cell phone or not. This could then be used in the logic of the app to display the currently existing options for cell phones and only the "Call" option to those that do not have texting capabilities (i.e. not a cell phone). It seems that many informally are well aware of which numbers are which in the directory, but it can be confusing to those who have never contacted a specific person before. Confusion shouldn't belong in a directory.

Thoughts? Opinions? Suggestions? Thanks.

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sbradshaw
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Re: UI Change Request: Phone Number Clarifications

Postby sbradshaw » Tue May 16, 2017 7:46 pm

It'd be great if this problem were somehow addressed, but it's complicated because not every cell phone or cell plan is set up to receive texts. You might also have members who are on a plan that charges per-text who wouldn't want to pay every time they get a message from the ward (texting is even more expensive in other countries, which is part of the reason that WhatsApp is so big in South America and Europe).

Maybe the fields could be completely separated as different contact methods: a "text messaging number" and a "voice number," which could each have their own privacy settings in the directory.
Samuel Bradshaw • If you desire to serve God, you are called to the work.

aaronjosephchamberlain
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Joined: Tue Nov 01, 2016 8:26 pm

Re: UI Change Request: Phone Number Clarifications

Postby aaronjosephchamberlain » Thu May 18, 2017 10:45 pm

sbradshaw: agreed. I figured it would be a complicated solution given the countries the app must address, but that's why I brought it up. I happen to be one of those that is charged per text (albeit I'm on iOS, so most aren't actually SMS). The tool I programmed for the calling that sends out text alerts is limited to the SMS language capacity so at worst a person would only receive 20 texts from us (one a day for each activity we host).

Would it be absolutely ridiculous to simply have a field that is their "primary contact?" and the associated type? I.E. if they really wanted to be contacted via WhatsApp, then that would be listed?


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