LDS Tools data download problem

Discussions around the iPhone/iPad/iPod Touch versions of the LDS Tools Application.
gbrooksby
New Member
Posts: 20
Joined: Wed Feb 25, 2009 11:16 am
Location: Glenville, NY, USA
Contact:

LDS Tools data download problem

Postby gbrooksby » Tue Apr 11, 2017 6:15 am

We are having an issue where the latest version of LDS Tools will not download data.

Conditions:
Hardware: iPhone 5, 16GB, 2.5GB Free
iOS: 10.2.1
LDS Tools: v3.2.0

The app installs. When the user logs in, the download starts, then abruptly stops with no error messages and no data downloaded.
Any ideas on how this can be fixed?
We've tried re-installing the app and also re-booting the iPhone.

russellhltn
Community Administrator
Posts: 21654
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: LDS Tools data download problem

Postby russellhltn » Tue Apr 11, 2017 10:36 am

Another post indicates that you have to log out of iCloud before re-installing. Otherwise, you get set the same corrupted install. You can log back into iCloud after you've gotten Tools up and running.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

gbrooksby
New Member
Posts: 20
Joined: Wed Feb 25, 2009 11:16 am
Location: Glenville, NY, USA
Contact:

Re: LDS Tools data download problem

Postby gbrooksby » Wed Apr 12, 2017 7:16 pm

Turning iCloud off and re-installing did not help. The result was the same. I was able to get things working by the following:

1) Delete the app on the phone.
2) Open iTunes and delete the app in iTunes, sending its files to the trash.
3) Re-download the app in iTunes.
4) Sync the app to the phone.

This was all done with WiFi turned off and iCloud turned off. When all was complete I re-enabled iCloud.

One way I can see this happening is if the internal data model in the app changed with this version. Then, when the new app is installed, but before data is synced from church servers, iCloud restores the old app data. But the old data now contains an incompatible data model, and when the sync with church servers happens it tries to write to an incompatible database or table. If the first DB access is gracefully handled within the code, the download may just abort rather than crashing the app, as I've seen with other apps.


Return to “iPhone/iPad LDS Tools”

Who is online

Users browsing this forum: No registered users and 1 guest