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Discussions around the iPhone/iPad/iPod Touch versions of the LDS Tools Application.
zaneclark
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Login not working

Postby zaneclark » Sun Feb 26, 2017 2:01 pm

I helped set up an LDS Account for a member at church today so he could use LDS Tools, but it will not let him login.... The message to check username or password keeps appearing, so I switched over to LDS.org where the same username and password worked fine. So I deleted and reloaded Tools, with the same result....check username or password.
Any idea how to fix this?

russellhltn
Community Administrator
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Re: Login not working

Postby russellhltn » Sun Feb 26, 2017 2:04 pm

Are there any odd characters in the name or password?
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

zaneclark
Senior Member
Posts: 960
Joined: Thu Jan 24, 2008 4:34 pm
Location: Las Vegas, NV
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Re: Login not working

Postby zaneclark » Sun Feb 26, 2017 2:10 pm

russellhltn wrote:Are there any odd characters in the name or password?

No odd characters.... just plain vanilla letters and numbers.

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sbradshaw
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Location: Provo, UT
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Re: Login not working

Postby sbradshaw » Sun Feb 26, 2017 4:39 pm

It could be a Sunday afternoon server overload that will clear up in the evening or another day...
Samuel Bradshaw • If you desire to serve God, you are called to the work.

sdea
New Member
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Joined: Tue Mar 14, 2017 2:17 pm

Re: Login not working

Postby sdea » Tue Mar 14, 2017 2:27 pm

I'm having the same issue. Can log into everything but LDS Tools. Just keep getting Touch ID screen. Have never set up Touch ID so I cancel. Then I get sync button which does nothing or flips back to log in screen. HELP!!

DianeRiewe1
New Member
Posts: 1
Joined: Wed Apr 12, 2017 7:58 am

Re: Login not working

Postby DianeRiewe1 » Wed Apr 12, 2017 8:20 am

I logged into LDS tools and after syncing I got a screen for Touch ID for LDS Tools to view secure data. I have never set up a touch screen. Can't get into LDS tools


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