Error Downloading

Discussions around the iPhone/iPad/iPod Touch versions of the LDS Tools Application.
earlbushman
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Error Downloading

Postby earlbushman » Mon Mar 30, 2015 9:00 am

After updating to version 2.4.0, then trying to login for the first time, it attempts to download the data. I get the following message:
Error Downloading
Some information could not be downloaded, please try again later.
I have tried many times over the course of a couple of days with no success. (BTW I have a leadership calling and therefore have access to more data).

russellhltn
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Location: U.S.

Re: Error Downloading

Postby russellhltn » Mon Mar 30, 2015 9:59 am

What OS?
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

earlbushman
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Re: Error Downloading

Postby earlbushman » Mon Mar 30, 2015 10:04 am

iOS 7.1.2 BTW, I have deleted the app and re-installed, that did not help. Another piece of information that may or may not be helpful. I am the Bishop of a YSA ward, so my records are in my home ward and shadowed in the YSA ward.

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sbradshaw
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Re: Error Downloading

Postby sbradshaw » Mon Mar 30, 2015 12:37 pm

I believe there was a short-term outage of the web service this morning. Does it work now?
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.

earlbushman
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Joined: Mon Mar 30, 2015 8:50 am

Re: Error Downloading

Postby earlbushman » Mon Mar 30, 2015 1:21 pm

It still does not work. I have made many attempts starting Sunday evening and through out today. Is there a way I can just go back to the previous version?

kdchaston
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Re: Error Downloading

Postby kdchaston » Tue Mar 31, 2015 2:23 pm

Having the same problem since Sunday and it is now Tuesday at 3:22 pm

abwarby
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Joined: Tue Mar 31, 2015 5:26 pm

Re: Error Downloading

Postby abwarby » Tue Mar 31, 2015 5:28 pm

I have had that same problem since Saturday, 28 Mar. It is on all my apple tablets/iPhone.

smlodoch
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Joined: Fri Apr 03, 2015 9:55 pm

Re: Error Downloading

Postby smlodoch » Fri Apr 03, 2015 10:28 pm

I am running iOS 8.2. I have lds tools version 2.4.0. Because I could not access the directory, I have tried uninstalling, turn off IPAD, restart and reinstalling lds tools app. I now get a screen that is my lds account sign in. I type in name and password, I get a downloading screen, then a screen that says - Error Downloading - Some information could not be downloaded, please try again later. Ditto for my iPhone 5. Both were working well the last time I used the app a few weeks ago.

mprusse
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Re: Error Downloading

Postby mprusse » Sat Apr 04, 2015 8:54 pm

Is this still down? I keep getting a message when trying to sync that LDS.org is down for maintenance.

smlodoch
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Re: Error Downloading

Postby smlodoch » Sat Apr 04, 2015 9:38 pm

Mine is fixed. I clicked on the help button in LDS tools before trying to sign in. I was directed to lds tools support, they emailed me in a short time and directed me to the website (lds tech) where after joining a group, I was able to download a beta version of the update coming in about 2 weeks in the App Store. I am usually very wary about beta versions, but since the other version was non-functioning, I took a chance. It works.


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