Can not sync my ipad

Discussions around the iPhone/iPad/iPod Touch versions of the Member Tools Application.
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ToponceKC
New Member
Posts: 36
Joined: Wed Aug 22, 2012 11:32 am

Can not sync my ipad

#1

Post by ToponceKC »

When I try to sync my ipad it keeps telling me my password is incorrect. But I can sync my phone which is an android. What am I missing.
russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Can not sync my ipad

#2

Post by russellhltn »

First, I would clear and re-enter both your ID and password. Sometimes there's a typo in the name that's not obvious.

Secondly, is there any punctuation in the ID or password that might give any problems?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
ToponceKC
New Member
Posts: 36
Joined: Wed Aug 22, 2012 11:32 am

Re: Can not sync my ipad

#3

Post by ToponceKC »

Sorry I must be missing something. Where do you want me to clear and re-enter my ID and Password that is just for my ipad. Because my ID and Password work everything else.
russellhltn
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Posts: 34384
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Can not sync my ipad

#4

Post by russellhltn »

Somewhere in LDS Tools is a place to enter your LDS Account login. That's what I'm suggesting you re-enter.

Does your LDS Account login use punctuation at all?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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aebrown
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Joined: Tue Nov 27, 2007 8:48 pm
Location: Draper, Utah

Re: Can not sync my ipad

#5

Post by aebrown »

toponcekc wrote:Sorry I must be missing something. Where do you want me to clear and re-enter my ID and Password that is just for my ipad. Because my ID and Password work everything else.
With iPad keyboards it can be easy to make a mistake on the case of passwords you are typing, so that's another thing to check: make sure that you are typing uppercase letters when you should, and lowercase letters when you should.
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