LDS TOOLS MOBILE APP FOR IOS PLATFORMS
Posted: Tue Jul 02, 2013 1:02 pm
Many of us are experiencing numerous corruption issues with LDS TOOLS MOBILE APP for IOS.
We have searched for several weeks and can't find any help.
1) Upon opening and attempting to tap on any field, the APP randomly and suddenly closes out.
2) For those of us with Leadership access to extra fields, we are all experiencing some remarkable corruptions.
A. The Marraige Tab information field is completely blank, without any matrix, or form. All the crucial data we have had access to from its onset, has disappeared for the last three months.
B. The Ordinace Tab opens up, yet has shifted to some sort of factory default setting for every member. It DISPLAYS ALL ORDINANCE DATES TO BE 1 JANUARY 1970, for every Member's field, no matter when they were born.
We have contacted Global Services, who tells us there is nothing they can do, as they are provided with no information as to what department handles LDS TOOLS, or how to contact them. I have been given various conflicting answers and told to uninstall/reinstall the APP, report through the Feedback tab on lds.org, as well as from the APP itself. This has proven to be nothing more than a black hole. The APP is uterly worthless and in the meantime, critical, confidential information is continuosly corrupting.
Will someone please tell me whom I should contact? Or should I just inform everyone in our Unit to uninstall LDS TOOLS and forget about the moble access to such information?
I even contacted the Priesthood Department concerning the matter, as instructed by a Technician from Global Services, who told me that unless Priesthood Leadership at a high level in the Church is contacted, then nothing will happen. I spoke with a sister there, who reassured me I would be contacted. It never happened.
Jerry Arnold Blauer
We have searched for several weeks and can't find any help.
1) Upon opening and attempting to tap on any field, the APP randomly and suddenly closes out.
2) For those of us with Leadership access to extra fields, we are all experiencing some remarkable corruptions.
A. The Marraige Tab information field is completely blank, without any matrix, or form. All the crucial data we have had access to from its onset, has disappeared for the last three months.
B. The Ordinace Tab opens up, yet has shifted to some sort of factory default setting for every member. It DISPLAYS ALL ORDINANCE DATES TO BE 1 JANUARY 1970, for every Member's field, no matter when they were born.
We have contacted Global Services, who tells us there is nothing they can do, as they are provided with no information as to what department handles LDS TOOLS, or how to contact them. I have been given various conflicting answers and told to uninstall/reinstall the APP, report through the Feedback tab on lds.org, as well as from the APP itself. This has proven to be nothing more than a black hole. The APP is uterly worthless and in the meantime, critical, confidential information is continuosly corrupting.
Will someone please tell me whom I should contact? Or should I just inform everyone in our Unit to uninstall LDS TOOLS and forget about the moble access to such information?
I even contacted the Priesthood Department concerning the matter, as instructed by a Technician from Global Services, who told me that unless Priesthood Leadership at a high level in the Church is contacted, then nothing will happen. I spoke with a sister there, who reassured me I would be contacted. It never happened.
Jerry Arnold Blauer