If the problem exists in the app and on LDS.org, your problem is likely due to a problem with your lds account. If your LDS Account is fine, you should see something on LDS.org (unless you live outside of the US where privacy laws require people opt in to be shown in a directory).
We released a new version of the app last week that seems to have helped some users with sync issues. We see some syn issues still persisting though. Some users have been able to remove the app and reinstall the app fresh and it has worked for them. Please try and if you still experience issues, please send a bug report through the help menu on the app so we can investigate further.
Unable to sync with my stake using LDS Tools.
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- New Member
- Posts: 4
- Joined: Sat Mar 03, 2012 5:26 pm
Another report of the same problem. For me the problem started about the same time as the update to 2.0 of the directory at lds.org. I'm running Android 2.2.2 and have tried the clear data suggestion without success so far. Will try to reinstall the app and see if that helps. My RS President will be very sad if she can't call me for phone numbers and addresses when she's on the road and visiting members.
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- New Member
- Posts: 1
- Joined: Tue Mar 13, 2012 10:03 am
Stil issues
I am working on a samsung galaxy s2 in Norway, so no Verizon affiliation. Reinstalling has not helped, nor has clearing app data.
Connection always fails at the same point when syncing.
Connection always fails at the same point when syncing.
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- Church Employee
- Posts: 15
- Joined: Mon Feb 27, 2012 9:54 am
- Location: Salt Lake City, UT
I had the issue over the weekend too, but I found as soon as I got on my Wifi it synced but it did take a few tries before it finally went through. I am running a Droid 2 Global 2.3.4.
Michael Welling
Department Apps
Global Service Center
1-855-LDS-HELP
Have you tried finding your answer on the LDS Tech Wiki?
Department Apps
Global Service Center
1-855-LDS-HELP
Have you tried finding your answer on the LDS Tech Wiki?
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- Member
- Posts: 241
- Joined: Fri Oct 19, 2007 11:15 am
- Location: Roy, UT