I cannot log in to LDS Tools on my mobile app (android). I also have used it for years, with no problem. Now I get this message when I try to log in: ERROR Failed to create a secure connection to LDS.org. Please check your device date and time, as well as your data connection, and then try to sync again. Please help!
Thanks,
Leanne Ferdig
Henderson, Nevada
leanneferdig@gmail.com
Shows Error Message And Won’t Let Me Log Into the App
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alferdig
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sbradshaw
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Re: Shows Error Message And Won’t Let Me Log Into the App Via Apple
The latest version of LDS Tools for Android requires Android 5.0. Do you know what version of Android your device is running?alferdig wrote:I cannot log in to LDS Tools on my mobile app (android). I also have used it for years, with no problem. Now I get this message when I try to log in: ERROR Failed to create a secure connection to LDS.org. Please check your device date and time, as well as your data connection, and then try to sync again. Please help!
Samuel Bradshaw • If you desire to serve God, you are called to the work.
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letomd
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Re: Shows Error Message And Won’t Let Me Log Into the App
My phone is running Android 4.3, I'm not buying a new phone just to get LDS Tools operational again. Is it possible to roll back to the version of LDS Tools that works with my phone?
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russellhltn
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Re: Shows Error Message And Won’t Let Me Log Into the App
You already have what works on your phone. But that version is out of date and gets confused because the servers have changed. There is no version that will run on your phone and work with the current server setup.letomd wrote:My phone is running Android 4.3, I'm not buying a new phone just to get LDS Tools operational again. Is it possible to roll back to the version of LDS Tools that works with my phone?
So, short answer, you're out of luck until you get a new(er) phone.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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fluxsmith
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Re: Shows Error Message And Won’t Let Me Log Into the App
Found this thread looking for a solution for the phone I'm activating for my wife. Church really needs to get some competent IT! Provident Living does not mean buying a new phone just because Android manufacturers are notoriously poor at supporting OS upgrade!
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russellhltn
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Re: Shows Error Message And Won’t Let Me Log Into the App
It's not a matter of competency, but security. The protocols the older versions of Android support are no longer considered secure. Since Member Tools handles the person information of other members, that's a deal-breaker.fluxsmith wrote:Found this thread looking for a solution for the phone I'm activating for my wife. Church really needs to get some competent IT! Provident Living does not mean buying a new phone just because Android manufacturers are notoriously poor at supporting OS upgrade!
Member Tools is not required, despite what some people think. The Church was established and grew just fine in a era before personal computing.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.