Unable to sync LDS Tools

Discussions around the Android version of the LDS Tools application
PapaNoHair
New Member
Posts: 3
Joined: Tue Dec 26, 2017 7:45 pm

Unable to sync LDS Tools

Postby PapaNoHair » Tue Dec 26, 2017 7:47 pm

I am using both a Samsung Galaxy S8 Plus as well as a Samsung Tab 4. With both I am getting the same error message. It reads LDS tools services are unavailable please try again later. I have tried it every day of the week every hour of the day and I get the same message. If I go to my browser and go to LDS. Org I can then access it that way which is a little inconvenient. Is there any way that this can be fixed. I'm on a mission and I really need to get in contact with people. Thank you

russellhltn
Community Administrator
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Unable to sync LDS Tools

Postby russellhltn » Tue Dec 26, 2017 7:53 pm

I just now synced with my Pixel and it worked fine "over the air". Are you using the same LDS Account for both the devices and the web browser? Are they using the same network? It's possible some networks prevent LDS Tools from working.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jonesrk
Church Employee
Church Employee
Posts: 1584
Joined: Tue Jun 30, 2009 7:12 am
Location: Farmington, UT, USA

Re: Unable to sync LDS Tools

Postby jonesrk » Tue Dec 26, 2017 8:09 pm

Does it start syncing and then times out? Or do you get the error right at the beginning? I believe missionaries get access to the wards they are assigned to and if the mission has you assigned to a large number of wards that might cause timeouts.
Ryan Jones
CDOL Developer
Stake Technology Specialist - Software / Stake Assistant Clerk
Former Ward Clerk

PapaNoHair
New Member
Posts: 3
Joined: Tue Dec 26, 2017 7:45 pm

Re: Unable to sync LDS Tools

Postby PapaNoHair » Sun Jan 14, 2018 9:41 pm

russellhltn wrote:I just now synced with my Pixel and it worked fine "over the air". Are you using the same LDS Account for both the devices and the web browser? Are they using the same network? It's possible some networks prevent LDS Tools from working.


Yes same account. Yes same network. I had some friends over tonight they also have S8 + and had no trouble syncing.

PapaNoHair
New Member
Posts: 3
Joined: Tue Dec 26, 2017 7:45 pm

Re: Unable to sync LDS Tools

Postby PapaNoHair » Sun Jan 14, 2018 9:44 pm

jonesrk wrote:Does it start syncing and then times out? Or do you get the error right at the beginning? I believe missionaries get access to the wards they are assigned to and if the mission has you assigned to a large number of wards that might cause timeouts.


Yes it starts and the about 80% of the way it stops and tells me the LDS site is not available. I am only assigned one stake (where I live)


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