Forgot email address, and can't log in

Discussions around the Android version of the LDS Tools application
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Forgot email address, and can't log in

Postby mskroski » Sun Aug 07, 2016 9:48 am

I have a member who forgot his email address, and he can't log in. This thread seemed closest to my problem. I am the branch clerk. How can he reset his account and start over? When he enters his membership number, it tells him it's already been set up, and he can't remember his old email address.

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Re: Forgot email address, and can't log in

Postby jdlessley » Sun Aug 07, 2016 2:02 pm

Moderator note: This thread was split from the other thread since the topics are different.
JD Lessley
Have you tried finding your answer on the Help Center page or the LDSTech wiki?

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Re: Forgot email address, and can't log in

Postby sbradshaw » Sun Aug 07, 2016 3:51 pm

Under "forgot my username" you can choose the membership record number recovery option, to recover the account that's attached to his membership record number.
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.

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