LDS Tools never syncs

Discussions around the Android version of the LDS Tools application
helix400
New Member
Posts: 5
Joined: Sat Jan 12, 2013 6:29 pm

LDS Tools never syncs

Postby helix400 » Sat Jan 12, 2013 6:33 pm

I'm working at a members home. They have two Andriod phones. I am able to get both phones to sync if I use his account. If I try using her LDS.org account, I keep getting a message that it connects, it tries to sync, no progress is made, and after a few seconds, it says that the service is unavailable, and to try again later.

What do I need to do so she can have access to LDS tools on her phone?

Janenetoone
New Member
Posts: 1
Joined: Sat Jan 12, 2013 6:20 pm

Re: LDS Tools never syncs

Postby Janenetoone » Sat Jan 12, 2013 6:43 pm

Seems I got it fixed. I logged into her lds.org account, and and noticed it wouldn't give her access to the Directory. Over on the right side, I saw something stating "You indiciated you are not a member." So I clicked on that link, put in her information again, and, now everything works. Her LDS Tools account works and she can view the directory at lds.org

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aebrown
Community Administrator
Posts: 14693
Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Re: LDS Tools never syncs

Postby aebrown » Sat Jan 12, 2013 7:31 pm

Thanks for reporting back. There are many aspects to making the sync process work properly, and it's a good reminder that having a properly configured member LDS account is an essential part of the process.


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