LDS Tools password

Any discussions around the Member Tools App on various mobile and electronic devices
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alicetclark
New Member
Posts: 2
Joined: Mon May 06, 2019 8:47 am

LDS Tools password

#1

Post by alicetclark »

I am trying to help my mother who cannot remember her four digit LDS tools password. When I use the recover LDS account password, and enter her e-mail, I receive the e-mail from the church. However, the link (when I click her user name) is "broken" - it comes up that account.lds is invalid address so I can't access it. I tried it twice, once from phone, and once from computer, but got the same results. Appreciate any help.
lajackson
Community Moderators
Posts: 11460
Joined: Mon Mar 17, 2008 10:27 pm
Location: US

Re: LDS Tools password

#2

Post by lajackson »

I think if you uninstall and reinstall the app, it will ask you to set up a new PIN. Someone else here may know an easier way to do it.
alicetclark
New Member
Posts: 2
Joined: Mon May 06, 2019 8:47 am

Re: LDS Tools password

#3

Post by alicetclark »

Thanks for the suggestion - my mother is 93 and most frustrated with this situation!
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