Cant Log In
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- New Member
- Posts: 1
- Joined: Tue Jan 23, 2018 3:05 pm
Cant Log In
Hi there! I downloaded the app, but am unable to log in. When I try, it tells me that it's an app for members and that I have stated in my LDS account that I am a non-member. The issue is, I am very much an active member and when I look at my LDS account, I have a green check mark by my membership status, and if I try to re-enter my Membership Record Number it says that account already exists, leaving me thinking, of course, it does! It's my account and I'm currently logged in! any suggestions?
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- Church Employee
- Posts: 3025
- Joined: Mon Feb 09, 2009 4:55 pm
- Location: Riverton, Utah
Re: Cant Log In
The account you're using does not appear to have a membership record number associated with it. Start at https://ldsaccount.lds.org/recovery?type=username and recover your username using your membership record number to see if the account you're using is the one associated with your MRN.