Incomplete directory in LDS Tools

Any discussions around the LDS Tools App on various mobile and electronic devices
nancymae
New Member
Posts: 1
Joined: Tue Jun 20, 2017 3:34 pm

Incomplete directory in LDS Tools

Postby nancymae » Tue Jun 20, 2017 3:38 pm

Even with regular syncing, my LDS Tools app for my phone and my ward and stake directory in LDS.org do not include everyone. The person I know of for sure is named ADAMS, so who knows how many others are not showing up? My RS president has that person in her directory, but I do not. Why is this, and how do I correct it?

russellhltn
Community Administrator
Posts: 22192
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Incomplete directory in LDS Tools

Postby russellhltn » Tue Jun 20, 2017 3:57 pm

You did not indicate what your calling is. Some members have their privacy set such that only ward leaders can see them in the directory. I believe Ward Council members, such as the RS President would have access, but not the general membership of the ward.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jdlessley
Community Moderators
Posts: 6664
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: Incomplete directory in LDS Tools

Postby jdlessley » Tue Jun 20, 2017 4:02 pm

nancymae wrote:Even with regular syncing, my LDS Tools app for my phone and my ward and stake directory in LDS.org do not include everyone. The person I know of for sure is named ADAMS, so who knows how many others are not showing up? My RS president has that person in her directory, but I do not. Why is this, and how do I correct it?

Households and members can have the privacy setting set to permit only ward leaders to view the household or their individual information. As a member without a leadership calling you will not be able to see any data, to include any or all of a member's data or an entire household, if the privacy setting is "private - leadership only".
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?


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