Photos Not Appearing in LDS Tools

Any discussions around the LDS Tools App on various mobile and electronic devices
Hilohi
Member
Posts: 80
Joined: Sun Dec 26, 2010 8:22 pm

Photos Not Appearing in LDS Tools

Postby Hilohi » Sun Apr 30, 2017 4:42 pm

The individual photos for some of our members are not appearing in LDS Tools. This problem appears to be random. For example, this morning I uploaded individual photos for a couple (via Google Chrome from my desktop computer). Several hours later I sync'd LDS Tools (iOS), and the husband's individual photo appears, but not the wife's. Does anyone know how to resolve this problem?

jdlessley
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Location: USA, TX

Re: Photos Not Appearing in LDS Tools

Postby jdlessley » Sun Apr 30, 2017 5:48 pm

All photos must be approved by a Directory administrator (bishopric member, clerk, assistant clerk, or assistant clerk - membership) before being available for viewing to the general membership. While the photos can be viewed by members with certain leadership callings, those photos are not, or should not be, visible to the general membership. There has been bugs in LDS Tools that allowed uploaded photos to be visible to everyone right after the upload in LDS Tools but not visible in the LDS.org Directory. What is being experienced here may be related to that bug.

A Directory administrator should check to see if the photos have been approved, and approve them, if appropriate, before pursuing any concerns about the apparent random display of some photos in LDS Tools and not others. If they haven't been approved in the LDS.org Directory and they are appearing in LDS Tools then the bug in LDS Tools is still the issue.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

Hilohi
Member
Posts: 80
Joined: Sun Dec 26, 2010 8:22 pm

Re: Photos Not Appearing in LDS Tools

Postby Hilohi » Sun Apr 30, 2017 5:55 pm

jdlessley wrote:All photos must be approved by a Directory administrator (bishopric member, clerk, assistant clerk, or assistant clerk - membership) before being available for viewing to the general membership. While the photos can be viewed by members with certain leadership callings, those photos are not, or should not be, visible to the general membership. There has been bugs in LDS Tools that allowed uploaded photos to be visible to everyone right after the upload in LDS Tools but not visible in the LDS.org Directory. What is being experienced here may be related to that bug.

A Directory administrator should check to see if the photos have been approved, and approve them, if appropriate, before pursuing any concerns about the apparent random display of some photos in LDS Tools and not others. If they haven't been approved in the LDS.org Directory and they are appearing in LDS Tools then the bug in LDS Tools is still the issue.


I'm the ward clerk so the photos have been approved. That said, it sounds like my problem of some photos not appearing in LDS Tools is caused by the bug you mentioned. By the way, hasn't this photo bug been ongoing for almost a year now?

1chrisbrown
New Member
Posts: 1
Joined: Fri May 05, 2017 10:13 am

Re: Photos Not Appearing in LDS Tools

Postby 1chrisbrown » Fri May 05, 2017 10:16 am

I am also a ward clerk. We have the same issue. Many photos appear on LDS.org, and not in LDS tools. All photos have been approved.


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