access denied

Any discussions around the LDS Tools App on various mobile and electronic devices
kathwilde92
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Posts: 2
Joined: Sun Jul 17, 2016 1:32 pm

access denied

Postby kathwilde92 » Sun Jul 17, 2016 1:35 pm

I am trying to get the ads tools app downloaded and when i try to log in it says there was an error downloading and i have to log onto the website and update my membership record number. when i try to update it says that its either invalid or there is a duplicate. I have been in the app previously, but it isn't letting me in. also tells me to update my membership status.

jdlessley
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Location: USA, TX

Re: access denied

Postby jdlessley » Sun Jul 17, 2016 1:58 pm

kathwilde92 wrote:I am trying to get the ads tools app downloaded and when i try to log in it says there was an error downloading and i have to log onto the website and update my membership record number. when i try to update it says that its either invalid or there is a duplicate. I have been in the app previously, but it isn't letting me in. also tells me to update my membership status.

I assume you are referring to the LDS Tools application. What platform are you installing the application on - iOS, Android, Windows? A download error can generally be fixed by uninstalling the app and then reinstalling.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

kathwilde92
New Member
Posts: 2
Joined: Sun Jul 17, 2016 1:32 pm

Re: access denied

Postby kathwilde92 » Mon Jul 18, 2016 2:14 pm

iOS...but happens via web browser.

russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: access denied

Postby russellhltn » Mon Jul 18, 2016 2:57 pm

You might want to check with your ward clerk and make sure that your membership number is in the ward. Strange things can happen if you're "wardless". It's also possible the clerk discovered a duplicate membership record and canceled one.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

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TimRiker
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Re: access denied

Postby TimRiker » Mon Jul 18, 2016 3:11 pm

kathwilde92,

I don't show your account included in the Members group here on the forum. I presume this means that this LDSAccount is not correctly linked to your Membership Record Number. I would try to the "forgot your username" link on ldsaccount here:

https://ldsaccount.lds.org/recovery?type=username

Then put in your MRN and birthdate. I think it will try emailing the address associated with whatever LDSAccount is linked to your membership number.

For further information, you may need to contact the Global Service Center:

http://tech.lds.org/wiki/Global_Service_Center


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