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LDS tools

Posted: Mon Dec 28, 2015 5:11 pm
by LGoodwillie
I am locked out of my LDS tools app on my phone. I said it could access touch ID the other day and I've been locked out ever since. I have tried just a regular sigh in and it says "Sign-In Failed. Please check your username and password." I deleted the app and re-installed it and it still does the same thing. My user name and password work on the LDS tools app on my iPad and for LDS.org. Just not on the phone app. What do I need to do, to get this app back working on my phone? Thank you. Lisa Goodwillie

Re: LDS tools

Posted: Mon Dec 28, 2015 5:18 pm
by russellhltn
Is this an iPhone?

Re: LDS tools

Posted: Tue Dec 29, 2015 7:26 pm
by sbradshaw
Have you changed your LDS Account username or password recently? Sometimes those changes take some time to get to all the systems.
What operating system is your phone running?