LDS tools

Any discussions around the Member Tools App on various mobile and electronic devices
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LGoodwillie
New Member
Posts: 1
Joined: Mon Dec 28, 2015 3:32 pm

LDS tools

#1

Post by LGoodwillie »

I am locked out of my LDS tools app on my phone. I said it could access touch ID the other day and I've been locked out ever since. I have tried just a regular sigh in and it says "Sign-In Failed. Please check your username and password." I deleted the app and re-installed it and it still does the same thing. My user name and password work on the LDS tools app on my iPad and for LDS.org. Just not on the phone app. What do I need to do, to get this app back working on my phone? Thank you. Lisa Goodwillie
russellhltn
Community Administrator
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: LDS tools

#2

Post by russellhltn »

Is this an iPhone?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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sbradshaw
Community Moderators
Posts: 6245
Joined: Mon Sep 26, 2011 9:42 pm
Location: Utah
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Re: LDS tools

#3

Post by sbradshaw »

Have you changed your LDS Account username or password recently? Sometimes those changes take some time to get to all the systems.
What operating system is your phone running?
Samuel Bradshaw • If you desire to serve God, you are called to the work.
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