Membership not showing on some devices

Any discussions around the LDS Tools App on various mobile and electronic devices
clarkhall
New Member
Posts: 37
Joined: Sun Nov 04, 2012 5:15 pm

Membership not showing on some devices

Postby clarkhall » Sun Jan 26, 2014 8:41 pm

There are several people in our ward that have different electronic devices some can see all of the members some can not. There are a couple of families that show up for some in LDS Tools and the same families do not show up for other leaders in the ward.
What can we do to resolve this?

russellhltn
Community Administrator
Posts: 20743
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Membership not showing on some devices

Postby russellhltn » Sun Jan 26, 2014 8:45 pm

Individuals and families are allowed to set different levels of privacy options. The three settings are stake, ward and leadership. By "leadership" I believe that's only the extended ward bishopric and stake presidency.

You can confirm their settings by looking at what it's set to in the directory on lds.org.

I wouldn't change things without the member's permissions. As such, this may not be fixable without trampling on members privacy rights.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

clarkhall
New Member
Posts: 37
Joined: Sun Nov 04, 2012 5:15 pm

Re: Membership not showing on some devices

Postby clarkhall » Sat Feb 01, 2014 9:36 pm

That was the situation.


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