Map feature does not work at all

Discussions about the Maps Tool on lds.org.
pvtmathis
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Posts: 15
Joined: Wed Oct 16, 2013 8:20 pm

Map feature does not work at all

Postby pvtmathis » Thu Oct 17, 2013 4:44 pm

The map feature on the church website does not work at all on the desktop in our the ward clerks office. The page comes up but the map is blank and none of the icons work. The map works well on my home desktop but it would be a nice feature to use while working in the clerks office. Does anyone have any idea what the problem might be and how to fix it?
Thanks.

jonesrk
Church Employee
Church Employee
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Joined: Tue Jun 30, 2009 7:12 am
Location: Farmington, UT, USA

Re: Map feature does not work at all

Postby jonesrk » Fri Oct 18, 2013 11:21 am

I'm guessing your firewall is blocking google maps. To test that see if you can go to google maps in your browser. If not then you will have to work with your stake technology specialist to see if they can change the firewall level.
Ryan Jones
CDOL Developer
Stake Technology Specialist - Software / Stake Assistant Clerk
Former Ward Clerk

russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Map feature does not work at all

Postby russellhltn » Fri Oct 18, 2013 12:45 pm

JonesRK wrote:If not then you will have to work with your stake technology specialist to see if they can change the firewall level.

We can change the firewall level? We could with the ASA 5505, but I don't know of any thing we can do for the 881W.

The quick way to test the theory is to bring in a laptop and connect to the wireless. If it's the same problem, then it's probably the firewall. If the laptop is fine, then there's probably something missing/locked down on the clerk computer.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jonesrk
Church Employee
Church Employee
Posts: 1454
Joined: Tue Jun 30, 2009 7:12 am
Location: Farmington, UT, USA

Re: Map feature does not work at all

Postby jonesrk » Fri Oct 18, 2013 1:36 pm

russellhltn wrote:
JonesRK wrote:If not then you will have to work with your stake technology specialist to see if they can change the firewall level.

We can change the firewall level? We could with the ASA 5505, but I don't know of any thing we can do for the 881W.

The ASA 5505 is what I was thinking of. I'm wondering if they are still on that older plan.
Ryan Jones

CDOL Developer

Stake Technology Specialist - Software / Stake Assistant Clerk

Former Ward Clerk

pvtmathis
New Member
Posts: 15
Joined: Wed Oct 16, 2013 8:20 pm

Re: Map feature does not work at all

Postby pvtmathis » Fri Oct 18, 2013 6:02 pm

Google maps works fine, I've been using that to determine if new families live in our ward boundaries. The map feature also works with hand held android devices in the same room. So it doesn't sound like a firewall problem. Any other ideas?

russellhltn
Community Administrator
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Map feature does not work at all

Postby russellhltn » Fri Oct 18, 2013 7:32 pm

pvtmathis wrote:The map feature also works with hand held android devices in the same room.

But are they on a dataplan or using the church network?
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

pvtmathis
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Posts: 15
Joined: Wed Oct 16, 2013 8:20 pm

Re: Map feature does not work at all

Postby pvtmathis » Sat Oct 19, 2013 11:21 am

Good question, honestly I'm not sure. I've always assumed that they were on their own data plan as I wasn't aware that the stake center had a wireless network. I'll find out. Thanks again.

russellhltn
Community Administrator
Posts: 20762
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Map feature does not work at all

Postby russellhltn » Sat Oct 19, 2013 11:39 am

pvtmathis wrote:I've always assumed that they were on their own data plan as I wasn't aware that the stake center had a wireless network.

OK, if they're on their own dataplan, then we haven't ruled out the church firewall as a problem.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

russellhltn
Community Administrator
Posts: 20762
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Map feature does not work at all

Postby russellhltn » Sun Oct 20, 2013 2:13 pm

Maps is working fine in our clerks office on WinXP/IE8 behind the 881W firewall.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

pvtmathis
New Member
Posts: 15
Joined: Wed Oct 16, 2013 8:20 pm

Re: Map feature does not work at all

Postby pvtmathis » Sun Oct 20, 2013 3:12 pm

I took my tablet into the clerks office today and logged into the Stake Center network and the map feature works just fine. The firewall settings must not be the issue. My ward clerk browsed through the internet options on the desktop and tried a few things but with no results. Thinking it might be a browser problem he downloaded the Mozilla Firefox internet browser and the map feature works good on it. So it sounds like the problem lays with the Microsoft Internet Explorer 8 program that our desktop is using...any thoughts on how to fix it?


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