Callings wrong after deleting RS organization

Discussions about the Leader and Clerk Resources on lds.org.
stanmoore1
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Callings wrong after deleting RS organization

Postby stanmoore1 » Mon Jun 27, 2011 2:13 pm

I am an assistant ward clerk over membership in a YSA ward. We used to have two Relief Societies, but our boundaries recently changed, so we combined them into a single Relief Society. Everything is correct and working in MLS, but the Callings by Organization section in the Leader and Clerk Resources still has all of the old callings and still has two Relief Societies. Several of these member's records have even been moved out of our ward, but they still show up in this section. The leadership information for the online directory on lds.org is also wrong. How do we get rid of these callings? Like I said, none of this shows up in MLS--everything is correct there, and this has been a problem for over a month, even after several send/receive changes from MLS.

Thanks!

jdlessley
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Postby jdlessley » Mon Jun 27, 2011 2:37 pm

JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

stanmoore1
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Postby stanmoore1 » Mon Jun 27, 2011 3:03 pm

To me, this seems like a bug that could be fixed instead of using a workaround....

Thanks

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aebrown
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Postby aebrown » Mon Jun 27, 2011 3:59 pm

stanmoore1 wrote:To me, this seems like a bug that could be fixed instead of using a workaround....


That may well be, so it would be good for you to report the problem to Local Unit Support. But the workaround is something you can do now, but a bug fix could be several months away.
Questions that can benefit the larger community should be asked in a public forum, not a private message.

russellhltn
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Postby russellhltn » Mon Jun 27, 2011 4:38 pm

How long have you waited? It could take 3 days or so before the changes are reflected there.

As Alan points out, any bug fixes is likely months away.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jonesrk
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Postby jonesrk » Mon Jun 27, 2011 5:15 pm

stanmoore1 wrote:To me, this seems like a bug that could be fixed instead of using a workaround....

Thanks

It is a bug in MLS. I reported it a while ago. I believe it is scheduled to be fixed.
Ryan Jones
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Stake Technology Specialist - Software / Stake Assistant Clerk
Former Ward Clerk

craiggsmith
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Postby craiggsmith » Sun Aug 21, 2011 2:53 pm

Once again this forum is invaluable, thanks! We changed our young men's presidency a month ago but the change never showed up in CDOL. So we followed the instructions to edit them again and do another send and they are now there, but so are the old ones.

According to the instructions mentioned above we should request a unit refresh and the duplicates should come down so we can remove them and resend. But my understanding is that we shouldn't do a refresh these days unless absolutely necessary as they are still working out some bugs on the financial side.

So I plan to just call CDOL or local unit support tomorrow, but what do you recommend?
Craig
STS
South Jordan, UT

jdlessley
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Postby jdlessley » Sun Aug 21, 2011 6:02 pm

craiggsmith wrote:According to the instructions mentioned above we should request a unit refresh and the duplicates should come down so we can remove them and resend. But my understanding is that we shouldn't do a refresh these days unless absolutely necessary as they are still working out some bugs on the financial side.
I am not challenging this understanding, but I have not heard of anything that would affect MLS financial. A unit data refresh only affects MLS membership records; countries, states, and provinces; the temple list; or the language list - depending on which are checked. Financial data is updated and refreshed on every send/receive when any financial data changes either in MLS or at CHQ.

I recommend following the procedures in Correcting duplicate or missing callings.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

stanmoore1
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Postby stanmoore1 » Mon Aug 22, 2011 8:47 am

In order to fix the problems with our callings, it was necessary to Refresh Membership Unit Data a few times, which didn't cause any problems for us.

As we were trying to get rid of an entire RS organization, it was necessary to Refresh Membership Unit Data, delete all the callings out of the organization in MLS, Send/Receive changes, and then and only then delete the entire organization out of MLS, and Send/Receive changes again. Otherwise, it was impossible to get rid of the old callings.

craiggsmith
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Postby craiggsmith » Mon Aug 22, 2011 7:14 pm

OK, thanks, I didn't realize that option just refreshed the membership data. So I went to refresh, and it only gives options to refresh the ward data. Do I need to refresh everything, or will it refresh the stake callings if I just refresh a single ward? Or maybe just the lists? Or do I not check any of the options?
Craig
STS
South Jordan, UT


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