MLS Data Incomplete

Discussions about the Leader and Clerk Resources on lds.org.
zaneclark
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MLS Data Incomplete

Postby zaneclark » Sun Apr 24, 2011 2:05 pm

Our ward had a convert baptism in January that I just heard about, so I checked the MLS and he was listed with a membership number, but no data on his baptism or confirmation. I decided to try him on lds.org under the Member Lookup where you can see a full MLS record. On this record, both the baptism and confirmation were recorded... I can take this info and complete his MLS record, but how is it possible for the online record to be complete and the MLS in the clerk's office missing the data? Could it have something to do with the mission office creating the original record as is the procedure with convert baptisms?

russellhltn
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Postby russellhltn » Sun Apr 24, 2011 3:20 pm

Did you look at the membership number in MLS? Did it start with your unit number? I'm wondering if someone created a temporary record in MLS.

At any rate, I'd do a unit refresh in MLS.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

zaneclark
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Postby zaneclark » Sun Apr 24, 2011 3:55 pm

RussellHltn wrote:Did you look at the membership number in MLS? Did it start with your unit number? I'm wondering if someone created a temporary record in MLS.

At any rate, I'd do a unit refresh in MLS.

I did compare numbers and they were the same..... I'm a little afraid of doing a unit refresh.... never done it and heard some with problems when the did this...

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aebrown
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Postby aebrown » Sun Apr 24, 2011 3:59 pm

RussellHltn wrote:Did you look at the membership number in MLS? Did it start with your unit number? I'm wondering if someone created a temporary record in MLS.


Temporary records are not visible on lds.org/leader.
Questions that can benefit the larger community should be asked in a public forum, not a private message.

russellhltn
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Postby russellhltn » Sun Apr 24, 2011 4:07 pm

aebrown wrote:Temporary records are not visible on lds.org/leader.


I was wondering if the record in MLS was a temp and the record failed to download rather then only partially syncing.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

lajackson
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Postby lajackson » Sun Apr 24, 2011 6:15 pm

zaneclark wrote:I did compare numbers and they were the same..... I'm a little afraid of doing a unit refresh.... never done it and heard some with problems when the did this...


We have had a number of members appear at LDS.org but not appear in MLS. It is quite disconcerting. But, if the situation lasts more than a week, we do a unit refresh and it usually resolves the issue.

russellhltn
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Postby russellhltn » Sun Apr 24, 2011 9:10 pm

zaneclark wrote:I'm a little afraid of doing a unit refresh.... never done it and heard some with problems when the did this...


In the early days, I think it did cause some problems. But now I think the worst it can do is bring down some bad information that you need to be aware of and deal with sooner or later anyway.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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