Override Entry Errors in LCR
Posted: Wed May 03, 2017 3:30 pm
Hello,
I am sorry if this topic has already been discussed, but searching the forum didn't lead me to anything that really looked like it applied...
I have run into a few cases over the years where I needed to make a change to member information when the system thought I couldn't. Examples are activating a temple recommend that isn't assigned to our stake (we had a stake split and the recommends were still assigned to the old stake), activating a temple recommend for a member who recently had their blessings restored but the paperwork is not yet in SLC, etc. In each of these cases, LCR tells me that I cannot activate the recommend, but in reality I should be able to do so. In MLS, there is the option to override these messages and continue (usually reminding me that I need the stake president's approval, which I have) so I can do what needs to be done. However, on LCR it seems that the override function does not exist. It happily tells me that I cannot proceed and gives me no option to override and continue. Currently for these cases, I drop back to MLS to accomplish the task, but given that more and more tasks are being forced to LCR I would like to make sure that the designers realize that there are situations where the data says I shouldn't do something, but because of other information that I know which the system does not, it is appropriate to go ahead with the action. In these cases, there needs to be an option to override the error in LCR and continue. You can throw up big warnings and threaten my salvation if I do something I shouldn't , but there needs to be a path to complete the action.
If I have missed this and there is a way to do it, please let me know how and I will thank the designers and then go back to my corner and be quiet...
Thanks,
Rick
I am sorry if this topic has already been discussed, but searching the forum didn't lead me to anything that really looked like it applied...
I have run into a few cases over the years where I needed to make a change to member information when the system thought I couldn't. Examples are activating a temple recommend that isn't assigned to our stake (we had a stake split and the recommends were still assigned to the old stake), activating a temple recommend for a member who recently had their blessings restored but the paperwork is not yet in SLC, etc. In each of these cases, LCR tells me that I cannot activate the recommend, but in reality I should be able to do so. In MLS, there is the option to override these messages and continue (usually reminding me that I need the stake president's approval, which I have) so I can do what needs to be done. However, on LCR it seems that the override function does not exist. It happily tells me that I cannot proceed and gives me no option to override and continue. Currently for these cases, I drop back to MLS to accomplish the task, but given that more and more tasks are being forced to LCR I would like to make sure that the designers realize that there are situations where the data says I shouldn't do something, but because of other information that I know which the system does not, it is appropriate to go ahead with the action. In these cases, there needs to be an option to override the error in LCR and continue. You can throw up big warnings and threaten my salvation if I do something I shouldn't , but there needs to be a path to complete the action.
If I have missed this and there is a way to do it, please let me know how and I will thank the designers and then go back to my corner and be quiet...
Thanks,
Rick