Error when trying to issue a new limited-use temple recommend

Discussions about the Leader and Clerk Resources on lds.org.
eeatonlds
New Member
Posts: 1
Joined: Sun Apr 09, 2017 12:31 pm

Error when trying to issue a new limited-use temple recommend

Postby eeatonlds » Sun Apr 09, 2017 12:38 pm

Sunday, 4/9, 1:30 PM MT

I am attempting to issue and print new limited-use temple recommends for youth. On the user profile, after clicking the Issue button, the following message appears:

"Sorry, something went wrong loading the requested data. Try refreshing the page, or try again later."

This has been the case for over an hour. This is not acceptable for a Sunday. Has anyone else been experiencing this? Is there a time frame for this issue being resolved?

Thanks.

lajackson
Community Moderators
Posts: 6694
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: Error when trying to issue a new limited-use temple recommend

Postby lajackson » Sun Apr 09, 2017 5:44 pm

eeatonlds wrote:This has been the case for over an hour. This is not acceptable for a Sunday. Has anyone else been experiencing this? Is there a time frame for this issue being resolved?

Assuming that you are a leader authorized to print limited-use temple recommends, and if this is an urgent matter, your best approach is to contact the Global Service Center to see if there are problems they are able to resolve. Hopefully, they will be able to get it resolved before your temple opens on Tuesday, if your youth are going that soon.

If this is a website issue, it also may well be resolved first thing Monday when Church employees return to work. This has happened for many problems related to Church servers and databases that have appeared on the weekend.

User avatar
sbradshaw
Senior Member
Posts: 3114
Joined: Mon Sep 26, 2011 8:42 pm
Location: Provo, UT
Contact:

Re: Error when trying to issue a new limited-use temple recommend

Postby sbradshaw » Mon Apr 10, 2017 4:28 pm

Our stake was having problems activating recommends yesterday at well.
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.


Return to “Leader and Clerk Resources”

Who is online

Users browsing this forum: No registered users and 1 guest