Certificates not printing correctly?

Discussions about the Leader and Clerk Resources on lds.org.
scottb4857
New Member
Posts: 2
Joined: Sun Sep 04, 2016 9:29 am

Certificates not printing correctly?

Postby scottb4857 » Sun Mar 26, 2017 10:04 am

Went to print a Aaronic Priesthood Ordination certificate and printing is incorrect. At first both the font and the spacing was incorrect. Restarted both computer and printer. Correct font now there, but now is cutting off the top of the characters on most of the lines. Windows 10 machine and Xerox Phase 3250 printer. Has been working fine previously in both MLS and LCR.

dave84067
New Member
Posts: 1
Joined: Wed Apr 12, 2017 9:19 pm

Re: Certificates not printing correctly?

Postby dave84067 » Thu Apr 13, 2017 4:37 pm

I am having a similar problem. Certificates have printed fine in the past but now the bold areas such as "Blessing" or the name are being cut off at the top. Any suggestions?

gwest
New Member
Posts: 1
Joined: Sun Nov 13, 2016 11:38 am

Re: Certificates not printing correctly?

Postby gwest » Sun Apr 16, 2017 12:43 pm

We are also having this problem with our Windows 7 computer. I was able to print it properly with my ipad. Are there fonts we need to download to get it print properly. It is cutting of the tops of the letters...

markarena
New Member
Posts: 1
Joined: Sun Apr 16, 2017 9:45 pm

Re: Certificates not printing correctly?

Postby markarena » Sun Apr 16, 2017 9:50 pm

Could be a browser issue. I was not having this problem when I would print certificates but the other clerk was. I realized that the other clerk was using the Firefox browser while I was Microsoft edge or explorer.

Sure enough when I log in to leadership and clerk resources and print a certificate in Firefox, I saw the printing issue. When I logged into lcr in Microsoft edge or explorer printing was normal.

So I believe the font cut off issue has to do with the browser you are using.

Marcus

russellhltn
Community Administrator
Posts: 22385
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Certificates not printing correctly?

Postby russellhltn » Sun Apr 16, 2017 10:13 pm

markarena wrote:So I believe the font cut off issue has to do with the browser you are using.

I wonder if zoom level could be a factor? Try Ctrl-zero to reset zoom to 100%. There's a number of oddities that can creep in when the zoom is not 100.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

scottb4857
New Member
Posts: 2
Joined: Sun Sep 04, 2016 9:29 am

Re: Certificates not printing correctly?

Postby scottb4857 » Thu Apr 20, 2017 5:18 pm

Tried the zoom level and auto-fit settings didn't help. But like markarena tried in Exlporer and worked fine. Was using Firefox due to Edge not being available with the account I log into the system with (and the fact that I dislike Explorer and would much rather be able to install Chrome). But either way workaround is there.


Return to “Leader and Clerk Resources”

Who is online

Users browsing this forum: No registered users and 2 guests