Name Removal - can't upload letter

Discussions about the Leader and Clerk Resources on lds.org.
jglanfield
Member
Posts: 86
Joined: Fri Apr 16, 2010 6:22 am
Location: Halifax, Nova Scotia, Canada

Name Removal - can't upload letter

Postby jglanfield » Sat Feb 04, 2017 4:16 pm

When I try to upload a letter I get the error:

"An unexpected error has occurred. Please try your request again or try back later."

I can try again later for sure (I tried both early and late today), but wanted to ask about this in case it doesn't get resolved quickly.

russellhltn
Community Administrator
Posts: 22719
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Name Removal - can't upload letter

Postby russellhltn » Sat Feb 04, 2017 5:12 pm

I don't know about this case, but odd errors in other products are frequently the result of a server on the back end that crashes. It may not get fixed until the IT workers in SLC come in at the start of the normal workday on Monday and discover the problem. Or, it may get fixed sooner.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

chadshepherd
New Member
Posts: 2
Joined: Thu Jul 14, 2016 6:06 pm

Re: Name Removal - can't upload letter

Postby chadshepherd » Sun Feb 05, 2017 7:52 pm

I'm having the same problem as well. Hopefully somebody will read these messages on Monday and resolve this issue.

jglanfield
Member
Posts: 86
Joined: Fri Apr 16, 2010 6:22 am
Location: Halifax, Nova Scotia, Canada

Re: Name Removal - can't upload letter

Postby jglanfield » Mon Feb 06, 2017 4:03 am

It's working for me now

chadshepherd
New Member
Posts: 2
Joined: Thu Jul 14, 2016 6:06 pm

Re: Name Removal - can't upload letter

Postby chadshepherd » Mon Feb 06, 2017 2:27 pm

Works for me now as well.


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