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Can't add callings

Posted: Sun May 01, 2016 3:04 pm
by elesel
Has anyone else noticed that the Member Name or MRN box doesn't work right now? Consequently I can't enter any callings because I only get a this message:

Your search by name or MRN did not return any valid results, either because the information you entered is incorrect, or because the results are not allowed in this context. For someone serving from outside the ward or branch, please have a clerk add him or her as an out-of-unit member.

Neither searches by member name nor MRN work.

Technical details:
The call to https://www.lds.org/mls/mbr/services/or ... te-by-name succeeds (200 response) but the JSON array returned is empty.

Re: Can't add callings

Posted: Sun May 01, 2016 5:34 pm
by sbradshaw
What calling are you trying to put the person into? Some callings have restrictions on who can fill them.
Also, is the member an out-of-unit member, a missionary, or something similar? Did you verify that the person's records are in your ward?
Another way to add a calling is by going to a member's profile, and adding the calling from there (Callings/Classes tab). Does that work?

Re: Can't add callings

Posted: Sun May 01, 2016 7:31 pm
by elesel
Thanks! I hadn't thought of that possibility. I was trying to add a prospective elder as an elders quorum secretary, which LCR wasn't allowing me to do, and rightly so. (HB2 7.3.3)

Re: Can't add callings

Posted: Sun Jan 15, 2017 1:43 pm
by gibbonsaustinm1
It is highly likely the persons name is mispelled in some way. This was my problem in a similar situation. The name is not recognized.