Online Store ideas and suggestions.

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jimbaird
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Online Store ideas and suggestions.

Postby jimbaird » Wed Oct 21, 2015 10:01 am

Clerks,

We are working on the 1-5 year strategy document for the Online Store. Please give us your feedback about how the Online store could improve to simplify your calling when ordering materials from the Online Store. Please post your suggestions for us to review.

russellhltn
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Re: Online Store ideas and suggestions.

Postby russellhltn » Wed Oct 21, 2015 10:29 am

I'd think one of the big ones would be to make it easy to pay with the right category of budget. Right now, I believe they come in as a general budget item and have to be re-categorized. If that can't be done, then enough information on the IROP to assist in the re-categorizing.

Some kind of process so that policy is followed about documented approval by the bishop of the expenses before they are incurred would be nice. Right now, I think it's possible for quorum and auxiliary leaders to bypass the bishop.

I'm not sure how you'd solve this, but there's been some complaints that leaders ordering something when there are several of them in the closet of the clerk's office.
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mfmohlma
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Re: Online Store ideas and suggestions.

Postby mfmohlma » Wed Oct 21, 2015 11:04 am

russellhltn wrote:...leaders ordering something when there are several of them in the closet of the clerk's office.


As a corollary, it would be nice if there was an easy way online to return items that were somehow ordered in error. I'm sure the bishop would like the money back, but even if that doesn't occur, it would save printing/production costs for additional items that other units might be able to use.

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Re: Online Store ideas and suggestions.

Postby jdlessley » Wed Oct 21, 2015 11:36 am

There's currently a problem in identifying who made an order. Linking a member's log on to the order with the member's name appearing on the IROP would be helpful.
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russellhltn
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Re: Online Store ideas and suggestions.

Postby russellhltn » Wed Oct 21, 2015 12:50 pm

As far as the store layout, I'm wonder if rather than "Unit Materials" it might be better to have it as "item related to my calling". Just a thought.
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sbradshaw
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Re: Online Store ideas and suggestions.

Postby sbradshaw » Wed Oct 21, 2015 1:18 pm

It'd be nice to see package tracking numbers when logged in and looking at orders you've placed, instead of relying on email messages that can easily get lost. This is especially useful if you are tracking a few different shipments.
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.

jimbaird
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Re: Online Store ideas and suggestions.

Postby jimbaird » Thu Oct 22, 2015 8:15 am

russellhltn wrote:I'd think one of the big ones would be to make it easy to pay with the right category of budget. Right now, I believe they come in as a general budget item and have to be re-categorized. If that can't be done, then enough information on the IROP to assist in the re-categorizing.

Some kind of process so that policy is followed about documented approval by the bishop of the expenses before they are incurred would be nice. Right now, I think it's possible for quorum and auxiliary leaders to bypass the bishop.

I'm not sure how you'd solve this, but there's been some complaints that leaders ordering something when there are several of them in the closet of the clerk's office.


Russell,
thanks for your comments. A few questions When you say enough information on the IROP to assist in the re-categorizing, what additional information are you looking for?

jimbaird
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Re: Online Store ideas and suggestions.

Postby jimbaird » Thu Oct 22, 2015 8:17 am

mfmohlma wrote:As a corollary, it would be nice if there was an easy way online to return items that were somehow ordered in error. I'm sure the bishop would like the money back, but even if that doesn't occur, it would save printing/production costs for additional items that other units might be able to use.


Right now you can call the GSC and return the item. I will add this to the list of evaluating how we can return items using an online process. Thanks for the suggestion.

jimbaird
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Re: Online Store ideas and suggestions.

Postby jimbaird » Thu Oct 22, 2015 8:43 am

sbradshaw wrote:It'd be nice to see package tracking numbers when logged in and looking at orders you've placed, instead of relying on email messages that can easily get lost. This is especially useful if you are tracking a few different shipments.


Thanks for the suggestion. We are going to modify the order details in the Unit Order History Tab under My Account to contain the tracking # that is associated with the order.

jimbaird
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Re: Online Store ideas and suggestions.

Postby jimbaird » Thu Oct 22, 2015 9:16 am

russellhltn wrote:As far as the store layout, I'm wonder if rather than "Unit Materials" it might be better to have it as "item related to my calling". Just a thought.


Russell, We went through usability testing on this issue and it was determined that the Menu "Serving in the Church" with the submenu for callings was preferred by the Auxiliary leaders and that Unit Materials was preferred by clerks because the clerks could distinguish this area as where they would find the materials clerks needed to order for the unit. Willing to send it back to usability testing if other clerks feel the wording Unit Materials is not clear.


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