Problems viewing info in LCR using iPad

Discussions about the Leader and Clerk Resources on lds.org.
BKiestler
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Joined: Sun Aug 16, 2015 12:28 pm

Problems viewing info in LCR using iPad

Postby BKiestler » Sun Aug 16, 2015 12:45 pm

Is anyone else having problems viewing information in LCR? I cannot get anything in the home teaching section to work. I m using n iPad Air 2. I am the HP Group Leader and should have access.

russellhltn
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Location: U.S.

Re: Problems viewing info in LCR using iPad

Postby russellhltn » Sun Aug 16, 2015 2:28 pm

Make sure Private browsing is turned off.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

lynnettelarsen
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Joined: Thu Aug 27, 2015 8:05 pm

Re: Problems viewing info in LCR using iPad

Postby lynnettelarsen » Thu Aug 27, 2015 8:14 pm

I am the RS president and am using an IPAD Air--it won't let me access the visiting teaching reports. My IPHONE works fine. Any suggestions?

russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Problems viewing info in LCR using iPad

Postby russellhltn » Thu Aug 27, 2015 8:29 pm

See the message above yours.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

lynnettelarsen
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Posts: 2
Joined: Thu Aug 27, 2015 8:05 pm

Re: Problems viewing info in LCR using iPad

Postby lynnettelarsen » Sat Aug 29, 2015 7:27 pm

Private browsing has always been off--it won't let me in to the visiting teaching section. I turned private browsing on and it still won't let me in--other suggestions?

mevans
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Location: California, USA

Re: Problems viewing info in LCR using iPad

Postby mevans » Sun Aug 30, 2015 7:32 am

What do you mean by "it won't let you in"? Is the menu option missing, or is the menu option there and when you select it you are denied access? If you get an error message, what does it say?

mstauff
Church Employee
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Location: Lehi, UT USA

Re: Problems viewing info in LCR using iPad

Postby mstauff » Mon Aug 31, 2015 7:08 am

The Safari private browsing mode issue should have been resolved a couple of weeks ago. This sounds like there might be something else going on.

zricks
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Joined: Sun Aug 21, 2011 7:49 am

Re: Problems viewing info in LCR using iPad

Postby zricks » Sun Sep 06, 2015 11:03 am

If it helps, our EQ Secretary was having problems accessing HT information on his iPad. He's using Safari, and the most recent version of iOS. I'm attaching a screenshot. It looks like people are able to access the page, but the page isn't displaying correctly on the iPad.

The issue may be specific to the iPad, as I'm able to access the page on my iPhone 6+, and I don't see the errors.

LCR_HT.PNG
(78.8 KiB) Not downloaded yet

russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Problems viewing info in LCR using iPad

Postby russellhltn » Sun Sep 06, 2015 11:34 am

It looks like a couple of things haven't loaded (the two spinning circles I see). That "something" seems to contain some values that it needs to display titles, etc.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

mstauff
Church Employee
Church Employee
Posts: 71
Joined: Thu Dec 02, 2010 9:25 am
Location: Lehi, UT USA

Re: Problems viewing info in LCR using iPad

Postby mstauff » Sun Sep 06, 2015 2:04 pm

I've seen reports of this happening using Chrome on iOS, but not using Safari. Have they tried a different browser on the device?


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