MLS information missing from LCR

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kotarokun
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MLS information missing from LCR

Postby kotarokun » Sat Jul 18, 2015 10:08 pm

For three of our seven wards, not all the home/visiting teaching information made the jump from MLS to LCR.

Two of the wards seem to be missing only history, but still have companionship information. The third ward has nothing -- no companionships, no history, etc.

Is there any way to fix this? Presumably there was some script or something that took a drop of information from MLS and moved it into the LCR database. It seems like it should be a pretty simple matter to just re-run that script (or whatever the process is), but with multiple calls to SLC I have yet to find anybody who understands how it works.

So, is there any way to fix this?
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sbradshaw
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Re: MLS information missing from LCR

Postby sbradshaw » Mon Jul 20, 2015 4:06 pm

You could try sending feedback using the link on the bottom right of the Leader and Clerk Resources site. One of the developers does visit the forums every once in a while, but using the feedback form is more reliable.

Do you know for sure that all of the wards were using MLS to record home teaching information? Some of the wards in my stake (and I'm sure not just my stake) have been keeping track of home teaching entirely outside of MLS, because of inconveniences of having to use the clerk computer. So nothing transferred over.
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.

scgallafent
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Re: MLS information missing from LCR

Postby scgallafent » Mon Jul 20, 2015 4:27 pm

Since this is a conversion issue, I would contact the Global Service Center. That will get to product manager in a different way and is going to be processed faster than feedback would be processed.

russellhltn
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Re: MLS information missing from LCR

Postby russellhltn » Mon Jul 20, 2015 4:58 pm

Another possible factor in this is that users may have been blocking the patch program from doing the update to MLS. I may have to make the rounds in my stake to see if MLS is up-to-date everywhere. Fortunately, I don't need a MLS login to do that. Just get to the login screen.
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kotarokun
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Re: MLS information missing from LCR

Postby kotarokun » Mon Jul 20, 2015 5:26 pm

sbradshaw wrote:Do you know for sure that all of the wards were using MLS to record home teaching information?


Yes. I sat down with two of the three affected ward clerks and verified what was happening. In both cases, the information was correct and complete in MLS -- companionships for HP, EQ, and RS were defined, visit history was visible, complete, and apparently correct for 12 months.

When viewed in LCR, the one ward has no information at all -- statistics show 0% for the past 12 months, and no companionship information is defined for either HP, EQ, or RS groups. The other ward I looked at had companionship information, but the history was all showing as 0%. (The third ward seems to have the same problem as the second, but I didn't observe it myself.)
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kotarokun
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Re: MLS information missing from LCR

Postby kotarokun » Mon Jul 20, 2015 5:27 pm

scgallafent wrote:Since this is a conversion issue, I would contact the Global Service Center. That will get to product manager in a different way and is going to be processed faster than feedback would be processed.


I've called three times, and have yet to be able to connect with anyone who understands the process and/or can tell me anything other than "I guess you just have to re-enter everything."
David Luke

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Re: MLS information missing from LCR

Postby russellhltn » Mon Jul 20, 2015 5:29 pm

Actually, I'd think it would be Local Unit Support, which I think is part of the GSC. They're the ones you typically talk to about membership issues.
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kotarokun
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Re: MLS information missing from LCR

Postby kotarokun » Mon Jul 20, 2015 5:38 pm

russellhltn wrote:Another possible factor in this is that users may have been blocking the patch program from doing the update to MLS.


I believe this is a contributing factor.

The three wards with problems all recently got new computers. Our stake technology specialist set up the computers with the ward clerk logins not having administrator rights, which according to him was per the directions given him from the Church. (I didn't see the instructions myself, but I assume he's correct.) It appears that the lack of admin rights blocked MLS from updating to the 3.8 release; I had to log in with the stake administrator password and do the update manually.

So, my best guess is that the failure mechanism was that as part of the upgrade process, some script or something was supposed to grab a snapshot of the MLS information and transfer that to LCR, but when the upgrade failed, the transfer to LCR also failed. And the later manual upgrade apparently didn't kick off the "transfer to LCR" script.

Or something like that.

Anyway, the data all still exists in MLS, and clearly a mechanism of transferring the data from MLS to LCR exists, but it's not clear whether the triggering of that mechanism was a one-time "if it doesn't work now it will be broken for time and all eternity" thing, or whether there is some way to kick off the script (or whatever it is) again manually, and I just have yet to find the person who knows the magic to make that happen.
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Re: MLS information missing from LCR

Postby russellhltn » Mon Jul 20, 2015 6:02 pm

kotarokun wrote:The three wards with problems all recently got new computers. Our stake technology specialist set up the computers with the ward clerk logins not having administrator rights, which according to him was per the directions given him from the Church. (I didn't see the instructions myself, but I assume he's correct.)

While the release notes for MLS indicates it's possible, I've not seen any instructions on how to setup/install a new computer where the MLS user is not a Windows admin.

I was referring to the RTPatch UAC pop-up that appears when MLS is started and a update needs to be done. A number of people don't know what that is and clicks "no".
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kotarokun
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Re: MLS information missing from LCR

Postby kotarokun » Mon Jul 20, 2015 6:13 pm

russellhltn wrote:While the release notes for MLS indicates it's possible, I've not seen any instructions on how to setup/install a new computer where the MLS user is not a Windows admin.


Yeah, I didn't see the instructions myself. At any rate, we've changed those three ward logins so they now have admin rights. Hopefully that will help eliminate the problem.

russellhltn wrote:I was referring to the RTPatch UAC pop-up that appears when MLS is started and a update needs to be done. A number of people don't know what that is and clicks "no".


Possible. Is this a new pop-up? I don't remember ever seeing it before, until this week.

In either case, the admin rights were clearly an issue -- we couldn't run the install manually under the ward login, we could under the stake login.
David Luke


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