letters.lds.org not working

Discussions about the Leader and Clerk Resources on lds.org.
jwhatcott
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letters.lds.org not working

Postby jwhatcott » Sat Mar 28, 2015 12:53 pm

I logged into letters.lds.org and clicked on this letter:

https://letters.lds.org/document/pdf?it ... 5853640615

The page returned came sans style sheet and the PDF was nowhere to be found.

This problem occurs on both Safari and Chrome, latest versions. Mac OS X 10.10.2.

JRW
Attachments
screencapture-letters-lds-org-document-pdf.png
Screen capture of what was returned
(469.16 KiB) Not downloaded yet

russellhltn
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Re: letters.lds.org not working

Postby russellhltn » Sat Mar 28, 2015 1:00 pm

jwhatcott wrote:I logged into letters.lds.org and clicked on this letter:

Which letter is that?
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

russellhltn
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Re: letters.lds.org not working

Postby russellhltn » Sat Mar 28, 2015 3:41 pm

jwhatcott wrote:I logged into letters.lds.org and clicked on this letter:

https://letters.lds.org/document/pdf?it ... 5853640615

The page returned came sans style sheet and the PDF was nowhere to be found.

It might have been temporary. The posted link works for me. Both IE11 and Chrome.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

drepouille
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Location: Plattsmouth, NE
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Re: letters.lds.org not working

Postby drepouille » Sat Mar 28, 2015 3:51 pm

Nope. I can't see anything on letters.lds.org using either Chrome or IE.
Dana Repouille, Plattsmouth, Nebraska

russellhltn
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Re: letters.lds.org not working

Postby russellhltn » Sat Mar 28, 2015 4:03 pm

I did a ctrl-F5. Still works for me. I do notice that they've switched to the "new" layout. Perhaps the new layout doesn't play well with old cache?
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

lajackson
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Re: letters.lds.org not working

Postby lajackson » Mon Mar 30, 2015 3:44 pm

I cannot get it, even by clearing the cache. I get the no style sheet version, along with an error message that says, "We are unable to complete your request at this time."

The error message appears right where the list of letters would begin.

[Win 8.1, FF 36.0.4]

jdlessley
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Re: letters.lds.org not working

Postby jdlessley » Mon Mar 30, 2015 6:14 pm

I am also running Windows 8.1 & Firefox 36.0.4. I have no problems.

Rather than clearing the cache using the "Clear Recent History..." menu item, I prefer to use Ctrl+F5. This method does a refresh of cached data for the web page from the site's server rather from locally cached data. I have had better results with this method than the "Clear Recent History..." because "Clear Recent History..." does not clear other web site cached data that I want to keep and replaces all cached data for the current page.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

CAN81
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Location: Mexico City.

Re: letters.lds.org not working

Postby CAN81 » Tue Mar 31, 2015 10:47 am

I'm having the same issue. Screen capture exactly the same as of the original OP.

What's happening to the Communications Library???

lajackson
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Re: letters.lds.org not working

Postby lajackson » Wed Apr 01, 2015 1:13 pm

I just checked from another computer running Win 7 and IE 11. No OCL here, either. Just the basic links and an error message where the letters and notices should appear.

lajackson
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Re: letters.lds.org not working

Postby lajackson » Wed Apr 01, 2015 1:17 pm

jdlessley wrote:I am also running Windows 8.1 & Firefox 36.0.4. I have no problems.
. . . I prefer to use Ctrl+F5.

That method did not work for me.

I wonder if it has to do with a page loading speed issue. Some sites, when the Internet is a little slower, quit trying to load after a certain point, and appear as this one now does for me on both of the computers I regularly use.


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