Ward RS Counselors can't access Members Moved In report

Discussions about the Leader and Clerk Resources on lds.org.
rontilby
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Ward RS Counselors can't access Members Moved In report

Postby rontilby » Mon Mar 02, 2015 9:35 am

The 27 Aug 2014 release notes for Leader and Clerk Resources (LCR) state: "Added access to LCR for ward council members and their counselors and secretaries. High priest group leaderships and elders quorum, Relief Society, Young Men, Young Women, Sunday School, and Primary presidencies as well as ward mission leaders now have access."

The "Callings by Organization" report on LCR is correct for my ward Relief Society Presidency, but both of the RS Counselors report that they cannot access the "Members Moved In" report. The RS President reports that she does have access to the report.

Is this a widespread problem or specific to my unit?

Thanks,
Ron Tilby
Ward Clerk
Millcreek 6th Ward (132)
Salt Lake Millcreek Stake (501972)

russellhltn
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Re: Ward RS Counselors can't access Members Moved In report

Postby russellhltn » Mon Mar 02, 2015 11:11 am

Interesting. The Access Table doesn't distinguish between a RS President and her counselors.
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scgallafent
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Re: Ward RS Counselors can't access Members Moved In report

Postby scgallafent » Mon Mar 02, 2015 1:21 pm

We had one of the QA engineers look at this this morning and he couldn't reproduce the issue. Is there someone else that can test it with a different unit?

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aebrown
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Re: Ward RS Counselors can't access Members Moved In report

Postby aebrown » Mon Mar 02, 2015 1:58 pm

scgallafent wrote:We had one of the QA engineers look at this this morning and he couldn't reproduce the issue. Is there someone else that can test it with a different unit?

My wife is a counselor in our ward's RS presidency and she can see the Moved In report on LCR with no problems.

russellhltn
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Re: Ward RS Counselors can't access Members Moved In report

Postby russellhltn » Mon Mar 02, 2015 2:50 pm

OK, this might be a stretch, but I noticed over the weekend that much of the Help Center content couldn't be viewed in IE11, but worked fine in Chrome. (Such as Meetinghouse Technology Policy.) I wonder if there's anything like that going on in LCR?
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kisaac
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Re: Ward RS Counselors can't access Members Moved In report

Postby kisaac » Tue Mar 03, 2015 3:04 pm

rontilby wrote:The "Callings by Organization" report on LCR is correct for my ward Relief Society Presidency, but both of the RS Counselors report that they cannot access the "Members Moved In" report. The RS President reports that she does have access to the report.

I've asked leaders with similar "puzzling" problems to meet me in the clerks office after a meeting and had them sign-in on the clerks computer or my laptop to LDS.org LCR with their account while I watched them try to access something, so I could see what was happening...

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johnshaw
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Re: Ward RS Counselors can't access Members Moved In report

Postby johnshaw » Tue Mar 03, 2015 3:50 pm

results... ?
“A long habit of not thinking a thing wrong, gives it a superficial appearance of being right, and raises at first a formidable outcry in defense of custom.”
― Thomas Paine, Common Sense

kisaac
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Re: Ward RS Counselors can't access Members Moved In report

Postby kisaac » Tue Mar 03, 2015 5:04 pm

johnshaw wrote:results... ?

Results from me? I often find the problem is more of a training issue, but you need to see what they see.

Results? Often it's something simple, but you never would have guessed what that might be until they showed you. "You're using your spouses account?"
"Yes, we share our Lds.org login."
"Well, that's why. Let's get you set-up!"
"A soft answer turneth away wrath" works great on LDSTech forum boards!

russellhltn
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Re: Ward RS Counselors can't access Members Moved In report

Postby russellhltn » Tue Mar 03, 2015 5:26 pm

kisaac wrote:"You're using your spouses account?"
"Yes, we share our Lds.org login."


BTDT :rolleyes:
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kisaac
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Re: Ward RS Counselors can't access Members Moved In report

Postby kisaac » Thu Mar 05, 2015 10:50 am

russellhltn wrote:
kisaac wrote:"You're using your spouses account?"
"Yes, we share our Lds.org login."


BTDT :rolleyes:
Wow! this might be church-wide.... It's my new first question when people have difficulties... :)


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