Send a Message received by someone not in my ward

Discussions about the Leader and Clerk Resources on lds.org.
sl14g
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Posts: 1
Joined: Wed Jul 16, 2014 4:35 am

Send a Message received by someone not in my ward

Postby sl14g » Wed Jul 16, 2014 5:06 am

I received a reply to a recent message sent out using "Send a Message" from someone not in our ward (he asked me why he was getting the email, since he doesn't live around here). I've searched through the emails listed in our directory, and I can't seem to find the email address in question. I assume he wants to get email from his own ward or he would have just used the unsubscribe link at the bottom of the email.

I'm just wondering if anyone else has experienced this and how I might fix it. I can give more details privately if it would help.

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aebrown
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Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Re: Send a Message received by someone not in my ward

Postby aebrown » Wed Jul 16, 2014 5:25 am

sl14g wrote:I received a reply to a recent message sent out using "Send a Message" from someone not in our ward (he asked me why he was getting the email, since he doesn't live around here). I've searched through the emails listed in our directory, and I can't seem to find the email address in question. I assume he wants to get email from his own ward or he would have just used the unsubscribe link at the bottom of the email.

I'm just wondering if anyone else has experienced this and how I might fix it. I can give more details privately if it would help.

There are a variety of ways that mail might get delivered to people who aren't obviously on your mailing list:
Note that any of these could be triggered by one of your members (or one of your clerks) making some slight mistake in typing their email address into the Directory on LDS.org, or MLS. It seems much more likely to be one of those kinds of mistakes, rather than the Send a Message feature just randomly sending your message to some recipient you didn't include. Tracking down those kinds of problems can be tricky. If you could get the mistaken recipient to send you the raw email message with all its headers, you might well see some clues there.


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