Online membership updating

Discussions about the Leader and Clerk Resources on lds.org.
lmkamartin
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Joined: Sun Aug 18, 2013 5:30 pm

Online membership updating

Postby lmkamartin » Mon Aug 19, 2013 3:38 pm

I have been trying to update two of our member's address and phone numbers online for 2 days and I keep getting this message: "Sorry, something went wrong loading the requested data. Try refreshing the page, or try again later." All I am trying to do is change there address to SW instead of SE for one and enter an new phone number for the other. I have been able to update other members phone numbers and addresses without any problems. Any suggestions?

mevans
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Location: California, USA

Re: Online membership updating

Postby mevans » Tue Aug 20, 2013 1:27 pm

Try it from the Directory instead of the clerk tools and see if it works any better.

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mfmohlma
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Location: Hillsboro, OR

Re: Online membership updating

Postby mfmohlma » Tue Aug 20, 2013 2:17 pm

I have had this error occur when the address validator (that pops up and says "Do you want to use this address instead") can't find a valid address to suggest. Double-check the address you are using.

jkitterman
Church Employee
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Re: Online membership updating

Postby jkitterman » Tue Aug 27, 2013 9:38 am

If you want to send me (via PM or email) the details of what you want to change, I would be happy to debug / fix it.
Developer, Core Systems and Services
http://clerk.lds.org

mprusse
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Re: Online membership updating

Postby mprusse » Tue Sep 03, 2013 9:01 am

I can confirm that any membership updates made from the Leader & Clerk Resources section is not taking. It appears it is working fine from the directory itself.

jkitterman
Church Employee
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Location: USA

Re: Online membership updating

Postby jkitterman » Tue Sep 03, 2013 9:18 am

This problem happens only in certain cases, and will be fixed in our next release.
Developer, Core Systems and Services
http://clerk.lds.org

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mfmohlma
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Re: Online membership updating

Postby mfmohlma » Tue Sep 03, 2013 11:55 am

jkitterman wrote:This problem happens only in certain cases, and will be fixed in our next release.

Thanks for investigating (and fixing)!


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