Record time

Discussions about the Leader and Clerk Resources on lds.org.
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Richardsed
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Location: Providence, Utah

Record time

Postby Richardsed » Sun May 26, 2013 7:37 am

We've been trying to figure out why it takes 2-4 weeks to receive records once they've been requested.

Does anyone know?

russellhltn
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Re: Record time

Postby russellhltn » Sun May 26, 2013 7:48 am

Where are the records coming from? Is it the same area (US/Canada), or is it from another area?
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

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Richardsed
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Location: Providence, Utah

Re: Record time

Postby Richardsed » Sun May 26, 2013 8:17 am

All within the United States (most in Utah).

So strange it takes so long each time!

Thanks for any help...

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aebrown
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Location: Sandy, Utah

Re: Record time

Postby aebrown » Sun May 26, 2013 8:26 am

As you request a record from Clerk Resources on LDS.org, you can know immediately if the record will come easily (as noted here). So as long as you're supplying enough specific information (MRN and birthdate, for example), you should get the records very quickly.

You don't have that luxury with MLS -- that's one of the great benefits of requesting records via Clerk Resources.

eblood66
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Re: Record time

Postby eblood66 » Sun May 26, 2013 8:34 am

Richardsed wrote:All within the United States (most in Utah).

So strange it takes so long each time!

Thanks for any help...

I've never seen a delay of more than a day or two even when making a request from MLS.

But you should be able to request records using the Leader Resources or Clerk Resources site and have the records moved instantly. These records show up in Leader and Clerk Resources and in the on-line directory without any delay.

There is a small delay before the records will download to MLS but I've never see a delay of more than a few hours.

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Richardsed
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Location: Providence, Utah

Re: Record time

Postby Richardsed » Sun May 26, 2013 3:09 pm

Yeah-- ours takes AT LEAST a week and sometimes 3-4 weeks. Is there some sorta refresh button or something? It's really strange. We are all scratching our heads here in Cache Valley... :(

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aebrown
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Re: Record time

Postby aebrown » Sun May 26, 2013 6:10 pm

Richardsed wrote:Yeah-- ours takes AT LEAST a week and sometimes 3-4 weeks.

Could you please clarify how you are requesting the records (MLS or Clerk Resources), and where you are looking for them to appear (MLS or Clerk Resources)?

Richardsed wrote:Is there some sorta refresh button or something?

In MLS, the "refresh button" to see things that have been changed on Clerk Resources is simply the standard Send/Receive. In some cases you may need to use the Request Unit Data Refresh, but that should be rare.

In Clerk Resources, you generally don't need to do a refresh; in some rare cases you may need to do a browser refresh.


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