Send Message Issue

Discussions about the Leader and Clerk Resources on lds.org.
dpenrod75
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Joined: Wed Jun 23, 2010 5:48 am

Send Message Issue

Postby dpenrod75 » Mon Mar 25, 2013 7:19 am

Went I broadcast a message to the stake an e-mail gets sent to someone who's e-mail address is nowhere to be found in the stake's membership data; however, there is an e-mail address that is a close match. I don't want to actually display the real addresses here, but these examples show what I am talking about:

Guy from internet (not a member of church or stake): mr.person@gmail.com
Guy in MLS (is a member and is in stake): mrperson@gmail.com

I have exported the stake's membership data (cvs) and did extensive searches via MS Excel with the find tool and sorting columns and there is no mr.person@gmail.com in there anywhere, but this person still gets my broadcast messages.

Is the send message function inserting a dot after the mr?

russellhltn
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Location: U.S.

Re: Send Message Issue

Postby russellhltn » Mon Mar 25, 2013 10:50 am

Is mrperson@gmail.com a real and active email address? It's possible it doesn't exist so Google is routing it to the closest match.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

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aebrown
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Location: Sandy, Utah

Re: Send Message Issue

Postby aebrown » Mon Mar 25, 2013 10:58 am

dpenrod75 wrote:Is the send message function inserting a dot after the mr?

The gmail system ignores dots in email addresses. So mr.person@gmail.com and mrperson@gmail.com are the exact same address. See this gmail support article.

dpenrod75
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Posts: 46
Joined: Wed Jun 23, 2010 5:48 am

Re: Send Message Issue

Postby dpenrod75 » Mon Mar 25, 2013 11:02 am

thanks...


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