LDS.org HTTP status 500

Discussions about the Leader and Clerk Resources on lds.org.
bhm014
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LDS.org HTTP status 500

Postby bhm014 » Sat Oct 20, 2012 11:29 am

I tried to access the reports on lds.org for leaders and clerks and when I click on the reports section the pages don't load but I got the following error message "HTTP Status 500". Does anyone encountered the same issue?

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aebrown
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Location: Sandy, Utah

Postby aebrown » Sat Oct 20, 2012 11:33 am

The reports seem to work fine for me. Can you say a specific report title that is failing for you? What is your calling?
Questions that can benefit the larger community should be asked in a public forum, not a private message.

russellhltn
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Postby russellhltn » Sat Oct 20, 2012 12:36 pm

500 is very generic "Internal server error". The problem could easily be transitory due to something being down at the time you tried to run the report.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

bhm014
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Joined: Wed Apr 30, 2008 4:30 pm

Postby bhm014 » Sat Oct 20, 2012 3:24 pm

aebrown wrote:The reports seem to work fine for me. Can you say a specific report title that is failing for you? What is your calling?


I am the ward clerk from Tahiti, French Polynesia. It worked fine at the beginning of the week and the issue started on Friday. All the submenus in the following tabs are not working: "Membership, Organizations and Reports". It just says "The server encountered an internal error () that prevented it from fulfilling this request" with HTTP Status 500

jkitterman
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Postby jkitterman » Sat Oct 20, 2012 4:36 pm

I'll look into the problem. Thanks for reporting it.
Developer, Core Systems and Services
http://clerk.lds.org

jkitterman
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Location: USA

Postby jkitterman » Tue Oct 23, 2012 10:49 am

This turned out to be a problem affecting a few units, in specific countries. It is fixed now.
Developer, Core Systems and Services
http://clerk.lds.org


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