temple entry system error when activating a recommend

Discussions about the Leader and Clerk Resources on lds.org.
colbyj
Member
Posts: 58
Joined: Mon Jan 10, 2011 7:22 am

temple entry system error when activating a recommend

Postby colbyj » Mon Jun 25, 2012 12:49 pm

Hi,
stake clerk here - in trying to activate a recommend online using the temple entry system yesterday I received the following error: "The member's stake/mission does not match the stake/mission the recommend was sent to."

I've activated many many recommends previously using the online entry system, but do not recall seeing this error before. We've double checked the recommend number and it is correct. I've activated recommends from this same ward before and not received this error message.
Would you like me to provide the recommend number that I need to activate?

not sure how to get around or fix this.
thanks

User avatar
aebrown
Community Administrator
Posts: 14693
Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Postby aebrown » Mon Jun 25, 2012 1:09 pm

It sounds like you have the issue reported in the thread New procedure for registering new temple recommend books in MLS?

That thread discusses how to remedy the problem.
Questions that can benefit the larger community should be asked in a public forum, not a private message.

colbyj
Member
Posts: 58
Joined: Mon Jan 10, 2011 7:22 am

Postby colbyj » Mon Jun 25, 2012 1:15 pm

perfect, thanks. I'll forward this along to the appropriate ward clerk so they may register the recommend book. thank you!


Return to “Leader and Clerk Resources”

Who is online

Users browsing this forum: No registered users and 1 guest