Print Option not working

Discussions about the Leader and Clerk Resources on lds.org.
jgamber
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Posts: 30
Joined: Thu Dec 29, 2011 4:01 pm

Print Option not working

Postby jgamber » Mon Apr 30, 2012 2:52 pm

I've been trying to print reports yesterday and today and it attempts to open in another window but no data shows up. I've tried multiple times and get the same result. I've been able to print before. Any ideas?

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aebrown
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Location: Sandy, Utah

Postby aebrown » Mon Apr 30, 2012 3:03 pm

I've tried a few different reports just now, and they all work fine. But no new window is opened up -- they just print directly. I'm using Firefox. What browser are you using?

Also, it might matter what specific report you are using. I tried Stake Relief Society Presidency and Callings by Organization.
Questions that can benefit the larger community should be asked in a public forum, not a private message.

jdlessley
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Location: USA, TX

Postby jdlessley » Mon Apr 30, 2012 4:29 pm

I tried five different reports and all work fine. They were a mix of print methods. Some print by creating a PDF web document. The print is accomplished after the PDF document is rendered. Some print directly to the Windows print spooler.

Have you tried clearing your browser cache? What specific reports have you been trying to print?

Try printing from another computer. This will help identify if the problem is computer or browser related.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

jgamber
New Member
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Joined: Thu Dec 29, 2011 4:01 pm

Postby jgamber » Mon Apr 30, 2012 7:54 pm

Thank you both for your help. It appears to be a computer issue. I tried it on a different computer and it came up in a PDF format which I could print. I was working w/ the Members Moved In report. Greatly appreciated.

jkitterman
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Postby jkitterman » Tue May 15, 2012 8:45 am

Our next release of Clerk Resources will have improved PDF generation, and will include a PDF version of the Key Indicators report. You can always print from the browser (via the File menu, Control-P/Command-P, etc.) but we spend our time developing PDFs for printing, rather than working on browser printing. Browser printing will generally not look as nice as the PDF. Some browsers, like Chrome, don't print background images, so you don't get the "zebra stripe" effect, etc.
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