Member Focus List not working, empty

Discussions about the Leader and Clerk Resources on lds.org.
marmat
Member
Posts: 58
Joined: Thu Dec 23, 2010 9:12 am

Member Focus List not working, empty

Postby marmat » Wed Jan 18, 2012 2:45 pm

My leader has indicated that he has added some member's to the Member Focus List in the Leader Resources section. ( https://lds.org/leader/#/focus )

When I go in it is blank and shows nothing. In the past we have used this and it works and I should have permission. :confused:

Please see my screenshot of this and let me know if you have any thoughts. Thanks.

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jdlessley
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Postby jdlessley » Wed Jan 18, 2012 4:20 pm

What is your calling? This may be an oversight, but in this thread it has been reported that clerks do not have access.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

marmat
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Posts: 58
Joined: Thu Dec 23, 2010 9:12 am

Postby marmat » Fri Jan 20, 2012 10:49 am

jdlessley wrote:What is your calling?


Stk exec sec - I have seen this view working in the past, but like within the last week it isn't working.

jdlessley
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Postby jdlessley » Fri Jan 20, 2012 1:39 pm

You may need to contact LUS. Since a church employee working on the Leader Resources app with the username jdcr256 frequents the forum maybe he will see this thread and respond. You could also submit feedback using the LDS.org Submit Feedback link.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

marmat
Member
Posts: 58
Joined: Thu Dec 23, 2010 9:12 am

Postby marmat » Fri Jan 20, 2012 1:57 pm

jdlessley wrote:You may need to contact LUS.


Thanks for the feedback, I appreciate it. I will submit feedback and link to this forum thread.

Any others having this same issue out there? Please chime in if you are so we can get some info put together for support.

russellhltn
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Postby russellhltn » Fri Jan 20, 2012 2:48 pm

marmat wrote:Thanks for the feedback, I appreciate it. I will submit feedback and link to this forum thread.


I'd suggest you call LUS. While Feedback is a valid, it's slow.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

mcdonalh
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Location: New Zealand

Not working too.

Postby mcdonalh » Mon Jan 23, 2012 10:09 pm

I am the Bishop of our Ward and am having the same issue. We used to use it effectively however now it appears that there is no information available in this portion of the site. It has me a little puzzled.

marmat
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Posts: 58
Joined: Thu Dec 23, 2010 9:12 am

Postby marmat » Tue Jan 24, 2012 6:35 pm

mcdonalh wrote:I am the Bishop of our Ward and am having the same issue. We used to use it effectively however now it appears that there is no information available in this portion of the site. It has me a little puzzled.


OK I called into LUS and they are going to submit a ticket with this issue to tier 2 support. I am also going to cross post this to the thread jdlessley referenced above.

jdcr256
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Location: Riverton, Utah

Postby jdcr256 » Wed Jan 25, 2012 3:44 pm

I just got the ticket from support. I guess I skimmed right past this thread when it was first created.

Bottom line, it is working just fine in all our test lanes, but there is some weirdness happening in the production lane. We're trying to track it down, but we are stumped so far.

We'll fix it asap. Thanks for your patience and for letting us know.

jdcr256
Church Employee
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Joined: Wed Feb 17, 2010 1:53 pm
Location: Riverton, Utah

Postby jdcr256 » Thu Jan 26, 2012 11:08 am

This should be working now.


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