No option to "Edit Profile" when viewing My Household

Discussions about the Directory Tool on lds.org. Questions about the Directory on the classic site should be posted in the LUWS forum.
nicoleneilan
New Member
Posts: 1
Joined: Fri Oct 14, 2011 2:31 pm
Location: Kimball, Nebraska USA

No option to "Edit Profile" when viewing My Household

Postby nicoleneilan » Fri Oct 14, 2011 2:44 pm

I was helping a member in my ward get signed in to her new LDS.org account so she could access the new local unit directory. She has no option to edit her profile in order to add her phone number or email address. She is not the head of household. Any ideas as to what might be wrong?

russellhltn
Community Administrator
Posts: 20773
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Fri Oct 14, 2011 4:31 pm

nicoleneilan wrote:She is not the head of household.


Is she the spouse or at least an adult? Reading the help file, I'm not sure if children are allowed to edit.

You might also verify that her account is tied to the correct membership record number. Otherwise the system will think she belongs to another family.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

techmom2
New Member
Posts: 4
Joined: Fri Oct 14, 2011 2:53 pm
Location: Cheyenne WY Stake

Postby techmom2 » Sat Oct 15, 2011 10:23 am

Actually, she is the spouse. I assume her account is tied to the correct membership record since when she clicks on My Household, it goes to her record.

russellhltn
Community Administrator
Posts: 20773
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Sat Oct 15, 2011 10:48 am

techmom2 wrote:Actually, she is the spouse.


Is she shown beside her husband, or under "Other Household Members"? I've seen the system think the spouse is a child before.

Any possibility that somehow her login is tied to a child of the household and not to her (perhaps she has a daughter with a simular name making the mistake easy)?
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

techmom2
New Member
Posts: 4
Joined: Fri Oct 14, 2011 2:53 pm
Location: Cheyenne WY Stake

Can't edit profile

Postby techmom2 » Mon Oct 24, 2011 7:36 pm

RussellHltn wrote:Is she shown beside her husband, or under "Other Household Members"? I've seen the system think the spouse is a child before.

Any possibility that somehow her login is tied to a child of the household and not to her (perhaps she has a daughter with a simular name making the mistake easy)?


No, there are no children in the household, just my friend as the spouse, and her husband.


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