Some members getting "access denied" errors when attempting to access directory.

Discussions about the Directory Tool on lds.org. Questions about the Directory on the classic site should be posted in the LUWS forum.
togiles
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Some members getting "access denied" errors when attempting to access directory.

Postby togiles » Wed Oct 05, 2011 4:52 am

I've had reports from some of our members in the Beijing 1st Branch that they are able to login to http://lds.org/ with no problem, but when attempting to access the directory they get the following error message:

"access denied. You are not authorized to access this page"

Others in the Branch (including myself) have no such issues. I've submitted feedback directly from the http://lds.org site, but though I'd ask here as well to see if perhaps someone here might be able to help us find out what is going on.

We are finding the directory to be an invaluable resource for members here to fellowship one with another, especially here in Beijing where we often live far away from one another.

-Todd (current Beijing 1st Branch Membership Clerk)

techgy
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Postby techgy » Wed Oct 05, 2011 9:15 am

togiles wrote:I've had reports from some of our members in the Beijing 1st Branch that they are able to login to http://lds.org/ with no problem, but when attempting to access the directory they get the following error message:

"access denied. You are not authorized to access this page"


The first thing I would suggest checking is to be sure that the members who are seeing the error have their membership records in the ward.
Have you read the Code of Conduct?

eblood66
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Postby eblood66 » Wed Oct 05, 2011 9:36 am

techgy wrote:The first thing I would suggest checking is to be sure that the members who are seeing the error have their membership records in the ward.


Also, make sure the user's membership information has been correctly entered for their LDS Account. Have them go to http://ldsaccount.lds.org, log in using their LDS Account username and password and then check the Membership Status in the right hand column.

russellhltn
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Postby russellhltn » Wed Oct 05, 2011 10:31 am

eblood66 wrote:Also, make sure the user's membership information has been correctly entered for their LDS Account.


It's possible to create a LDS Account without any membership information. Those people will not be associated with a ward. Only baptized members who have entered their membership record number will be allowed to see the directory or calendar.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

togiles
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Postby togiles » Sun Oct 16, 2011 11:16 pm

Thanks all for the feedback - will work through all these possibilities one at a time and hopefully come to a solution.


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