Can't load my ward directory or map anymore

Discussions about the Ward Directory and Map tool on churchofjesuschrist.org.
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fweidner
New Member
Posts: 2
Joined: Mon Oct 09, 2017 9:01 am

Can't load my ward directory or map anymore

#1

Post by fweidner »

I use an Apple computer and recently I can't access our ward directory or the map any longer. The icon just spins.

Suggestions?
mevans
Senior Member
Posts: 2049
Joined: Tue May 22, 2012 1:52 pm
Location: California, USA

Re: Can't load my ward directory or map anymore

#2

Post by mevans »

Which web browser are you using? Safari or something else?
lajackson
Community Moderators
Posts: 11460
Joined: Mon Mar 17, 2008 10:27 pm
Location: US

Re: Can't load my ward directory or map anymore

#3

Post by lajackson »

A new version of the website released last week and there are problems. It has affected many browsers. The developers are working on it.
jds580s
New Member
Posts: 35
Joined: Tue Jan 28, 2014 3:38 pm

Re: Can't load my ward directory or map anymore

#4

Post by jds580s »

I was having a similar issue, not being able to open the ward directory without getting an error in Chrome: "User is not authorized for this application"
All I needed to do to fix it was a hard refresh: Ctrl+F5
I suspect the browser was caching some file or data from before the most recent LDS.org website update and just needed to load the latest version.
As soon as I did that all worked well.
Try these free tools:
MissionaryDinnerCalendar.com - Online calendar for members to sign up and feed the missionaries in your ward.
CallingManager.com - Tool to visualize and manage callings in a ward
beckysimmons
New Member
Posts: 1
Joined: Sat Oct 26, 2019 10:17 am

Re: Can't load my ward directory or map anymore

#5

Post by beckysimmons »

It's October 2019 and I'm having the same issue. I don't get an error message. I just get the icon spinning. Need this info to do my calling today :)
russellhltn
Community Administrator
Posts: 34417
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Can't load my ward directory or map anymore

#6

Post by russellhltn »

beckysimmons wrote:It's October 2019 and I'm having the same issue. I don't get an error message. I just get the icon spinning. Need this info to do my calling today :)
I'd suggest trying another computer, or at least another browser.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Mrlds1980
New Member
Posts: 1
Joined: Mon Oct 28, 2019 5:10 pm

Re: Can't load my ward directory or map anymore

#7

Post by Mrlds1980 »

Can't sign in
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