Problems replacing an existing photo

Discussions about the Directory Tool on lds.org. Questions about the Directory on the classic site should be posted in the LUWS forum.
mevans
Senior Member
Posts: 1367
Joined: Tue May 22, 2012 12:52 pm
Location: California, USA

Problems replacing an existing photo

Postby mevans » Sun May 14, 2017 10:28 pm

I took some new pictures today of a family. One of the individuals already had a photo. When I uploaded photos, I was able to assign a photo to the individual without problem; however, when I reviewed the family in the directory, the old photo kept appearing. Next, I deleted the old photo. Now when I uploaded and assigned, everything appeared to be fine again. But, when I reviewed the family, the photo was still missing.

Finally, I tried uploading the photo from the individual's information in the directory (switch to Edit mode and then choose to upload a photo for an individual, rather than the bulk upload page). This worked. I have no idea why I couldn't get it to work in any other way. I received no error messages when trying the normal ways. Maybe the photo service is still having problems?

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