Member details not showing in directory - just spinning icon

Discussions about the Directory Tool on lds.org. Questions about the Directory on the classic site should be posted in the LUWS forum.
mevans
Senior Member
Posts: 1282
Joined: Tue May 22, 2012 12:52 pm
Location: California, USA

Member details not showing in directory - just spinning icon

Postby mevans » Fri May 27, 2016 7:01 am

At first i thought this problem might be related to the photo issues, but now I believe it's something else, as I see it on various individuals, including those without photos.

I am a Ward Assistant Clerk. I can see everyone's information. When I log in to the directory and click on the names of certain families, the right pane goes into an eternal spinning icon. The family details on the right pane never appear. Then I click on a different ward member and I can see the details. From what I've seen, it seems to be consistent behavior on specific families.

I get this error in the developer console when it happens:

Code: Select all

GET https://www.lds.org/directory/services/web/v3.0/mem/householdProfile/###_ID_NUMBER_REMOVED_FOR_PRIVACY###?imageSize=MEDIUM 500 (Internal Server Error)


Any idea what's going on?

scgallafent
Church Employee
Church Employee
Posts: 1048
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Member details not showing in directory - just spinning icon

Postby scgallafent » Fri May 27, 2016 9:21 am

We are aware of this and working on it.

wiscombe.peter
New Member
Posts: 14
Joined: Sat Apr 24, 2010 8:59 pm
Location: USA

Re: Member details not showing in directory - just spinning icon

Postby wiscombe.peter » Sat Jun 04, 2016 8:05 pm

The common denominator seems to be that is happening for all part member families.

There is a similar issue with the LDS Tools app, while you can see the information, if you click on the "edit" link in the LDS Tools app for a part member household, it tells you that you are not connected to the internet.

mevans
Senior Member
Posts: 1282
Joined: Tue May 22, 2012 12:52 pm
Location: California, USA

Re: Member details not showing in directory - just spinning icon

Postby mevans » Sun Jun 05, 2016 7:19 am

wiscombe.peter wrote:The common denominator seems to be that is happening for all part member families.


Thanks for the observation. I think you're spot on. Specifically, it's if there is a marriage to a non-member spouse recorded.

otime11
New Member
Posts: 1
Joined: Sun Jun 05, 2016 5:55 pm

Re: Member details not showing in directory - just spinning icon

Postby otime11 » Sun Jun 05, 2016 6:01 pm

mevans wrote:
wiscombe.peter wrote:The common denominator seems to be that is happening for all part member families.


Thanks for the observation. I think you're spot on. Specifically, it's if there is a marriage to a non-member spouse recorded.


I have the same problem - I cannot update my own household. My wife is not a member.


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