All lds.org pictures missing

Discussions about the Directory Tool on lds.org. Questions about the Directory on the classic site should be posted in the LUWS forum.
spencerjamesowen
New Member
Posts: 1
Joined: Sun May 22, 2016 1:43 pm

All lds.org pictures missing

Postby spencerjamesowen » Sun May 22, 2016 2:30 pm

All of our ward pictures went missing today from the directory on both lds.org and the lds tools phone app.

Is this a known problem? Did lds.org disable/loose photos?

dwpdds
New Member
Posts: 5
Joined: Fri Apr 01, 2011 11:58 am

Re: All lds.org pictures missing

Postby dwpdds » Sun May 22, 2016 6:47 pm

All photos missing in Felicita Ward also.

mevans
Senior Member
Posts: 1282
Joined: Tue May 22, 2012 12:52 pm
Location: California, USA

Re: All lds.org pictures missing

Postby mevans » Mon May 23, 2016 6:46 am

Does the rest of the member data load on the web site, and just the picture is missing? Or does the whole family fail to load? I have a situation where non of the information of a family with a newly-added photo displays. Our other photos display, although another newly-updated photo reverted to the previous photo.

CrockettDR
Church Employee
Church Employee
Posts: 65
Joined: Fri Feb 07, 2014 9:36 am

Re: All lds.org pictures missing

Postby CrockettDR » Mon May 23, 2016 8:22 am

For those missing all the photos for their units, please provide your unit number or ward and stake name. Newly added photos may be gone if they were loaded as part of the LDS Tools beta, or were in a window when we were deploying and backing off the recent directory release.

dwpdds
New Member
Posts: 5
Joined: Fri Apr 01, 2011 11:58 am

Re: All lds.org pictures missing

Postby dwpdds » Mon May 23, 2016 8:53 am

127329 Felicita Ward

garryhatch
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Posts: 1
Joined: Mon May 23, 2016 8:51 am

Re: All lds.org pictures missing

Postby garryhatch » Mon May 23, 2016 10:14 am

Fairfield Branch 1372572 *** All pictures missing ****
in Layton Utah Valley View Stake 522244

CrockettDR
Church Employee
Church Employee
Posts: 65
Joined: Fri Feb 07, 2014 9:36 am

Re: All lds.org pictures missing

Postby CrockettDR » Mon May 23, 2016 1:42 pm

Good news. A problem has been discovered. The migration of photos from the old storage to the new photo storage failed for several hundred units. A fix is being quickly developed and the migration for those units' photos will be rerun soon. It will be smart enough to detect if a new photo has since been uploaded and will not overwrite that one. Thanks for your help in getting this figured out.

dannyka
New Member
Posts: 3
Joined: Tue May 26, 2015 3:45 pm

Re: All lds.org pictures missing

Postby dannyka » Mon May 23, 2016 5:18 pm

Will we need to sync to get photos back (for lds tools)?

Thanks,
Dan
Eastridge 5th 188093, Draper Eastridge Stake

mevans
Senior Member
Posts: 1282
Joined: Tue May 22, 2012 12:52 pm
Location: California, USA

Re: All lds.org pictures missing

Postby mevans » Mon May 23, 2016 10:07 pm

@CrocketDR: will this upcoming fix also fix some problems with newly-uploaded photos, or does it only fix the problem with units that had all their photos disappear?

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aebrown
Community Administrator
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Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Re: All lds.org pictures missing

Postby aebrown » Tue May 24, 2016 5:40 am

dannyka wrote:Will we need to sync to get photos back (for lds tools)?

You always have to sync LDS Tools to get any updated information; this situation will be no different. Just make sure the photos show up on the Directory on LDS.org, and then do the sync on the LDS Tools mobile app.


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