All lds.org pictures missing

Discussions about the Ward Directory and Map tool on churchofjesuschrist.org.
spencerjamesowen
New Member
Posts: 1
Joined: Sun May 22, 2016 2:43 pm

All lds.org pictures missing

#1

Post by spencerjamesowen »

All of our ward pictures went missing today from the directory on both lds.org and the lds tools phone app.

Is this a known problem? Did lds.org disable/loose photos?
dwpdds
New Member
Posts: 5
Joined: Fri Apr 01, 2011 12:58 pm

Re: All lds.org pictures missing

#2

Post by dwpdds »

All photos missing in Felicita Ward also.
mevans
Senior Member
Posts: 2049
Joined: Tue May 22, 2012 1:52 pm
Location: California, USA

Re: All lds.org pictures missing

#3

Post by mevans »

Does the rest of the member data load on the web site, and just the picture is missing? Or does the whole family fail to load? I have a situation where non of the information of a family with a newly-added photo displays. Our other photos display, although another newly-updated photo reverted to the previous photo.
CrockettDR
Church Employee
Church Employee
Posts: 184
Joined: Fri Feb 07, 2014 9:36 am

Re: All lds.org pictures missing

#4

Post by CrockettDR »

For those missing all the photos for their units, please provide your unit number or ward and stake name. Newly added photos may be gone if they were loaded as part of the LDS Tools beta, or were in a window when we were deploying and backing off the recent directory release.
dwpdds
New Member
Posts: 5
Joined: Fri Apr 01, 2011 12:58 pm

Re: All lds.org pictures missing

#5

Post by dwpdds »

127329 Felicita Ward
garryhatch
New Member
Posts: 1
Joined: Mon May 23, 2016 9:51 am

Re: All lds.org pictures missing

#6

Post by garryhatch »

Fairfield Branch 1372572 *** All pictures missing ****
in Layton Utah Valley View Stake 522244
CrockettDR
Church Employee
Church Employee
Posts: 184
Joined: Fri Feb 07, 2014 9:36 am

Re: All lds.org pictures missing

#7

Post by CrockettDR »

Good news. A problem has been discovered. The migration of photos from the old storage to the new photo storage failed for several hundred units. A fix is being quickly developed and the migration for those units' photos will be rerun soon. It will be smart enough to detect if a new photo has since been uploaded and will not overwrite that one. Thanks for your help in getting this figured out.
dannyka
New Member
Posts: 3
Joined: Tue May 26, 2015 4:45 pm

Re: All lds.org pictures missing

#8

Post by dannyka »

Will we need to sync to get photos back (for lds tools)?

Thanks,
Dan
Eastridge 5th 188093, Draper Eastridge Stake
mevans
Senior Member
Posts: 2049
Joined: Tue May 22, 2012 1:52 pm
Location: California, USA

Re: All lds.org pictures missing

#9

Post by mevans »

@CrocketDR: will this upcoming fix also fix some problems with newly-uploaded photos, or does it only fix the problem with units that had all their photos disappear?
User avatar
aebrown
Community Administrator
Posts: 15153
Joined: Tue Nov 27, 2007 8:48 pm
Location: Draper, Utah

Re: All lds.org pictures missing

#10

Post by aebrown »

dannyka wrote:Will we need to sync to get photos back (for lds tools)?
You always have to sync LDS Tools to get any updated information; this situation will be no different. Just make sure the photos show up on the Directory on LDS.org, and then do the sync on the LDS Tools mobile app.
Post Reply

Return to “Ward Directory and Map”