Can't update directory information on lds.org

Discussions about the Directory Tool on lds.org. Questions about the Directory on the classic site should be posted in the LUWS forum.
jelt
New Member
Posts: 2
Joined: Sun Jul 27, 2014 11:53 am

Can't update directory information on lds.org

Postby jelt » Sun Mar 06, 2016 9:19 am

I'm a stake clerk and occasionally have the need to update directory information (phone numbers, e-mails, privacy levels) for members of my stake. In the past, I've had the capability to make changes on the lds.org directory. Recently, when I've tried to make a change, it will not save. The edit button is still there and I can enter the changes, but when I click save it does not store the updated information. There is another post from about a year ago with this same issue, but that was thought to be due to a move restriction. That is not the case with the records I've tried to udpate.

Is anyone else having this issue?

Skylobo
New Member
Posts: 9
Joined: Mon Jan 04, 2016 7:05 am

Re: Can't update directory information on lds.org

Postby Skylobo » Sun Mar 06, 2016 5:11 pm

I am not a stake clerk, however am unable to update our household information...two questions:

1. Are we able to update our own information? Our mailing and residential addresses are both incorrect.

2. Our mailing address shows only a nearby town within our ward boundaries, but no other address.
Our residential address indicates an old address we moved from nearly three years ago and which is over 80 miles away. Shouldn't the residential address be linked to the ward boundary?

russellhltn
Community Administrator
Posts: 20779
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Can't update directory information on lds.org

Postby russellhltn » Sun Mar 06, 2016 5:15 pm

Skylobo wrote:Are we able to update our own information? Our mailing and residential addresses are both incorrect.


You are able to update phone numbers and email address. But physical and mailing addresses will have to be done though a ward clerk/ward membership clerk.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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