Photo won't load

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zaneclark
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Photo won't load

Postby zaneclark » Mon Feb 15, 2016 1:07 pm

I have been trying to upload a photo but I get the message that it wouldn't load so try again later. I have made sure the photo is in the correct format, their privacy settings are all stake and as a test, I was able to upload the photo to another inactive family that didn't have a photo. (Of course I immediately deleted it!). Anyway, I have uploaded hundreds of photos and never had this happen....any ideas to remedy this will be welcome!

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sbradshaw
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Re: Photo won't load

Postby sbradshaw » Mon Feb 15, 2016 3:28 pm

Have you tried uploading from another browser, or via LDS Tools instead of the LDS.org Directory?
I wonder if there's a photo already uploaded but corrupted somehow so it's not displaying properly.
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.

zaneclark
Senior Member
Posts: 907
Joined: Thu Jan 24, 2008 4:34 pm
Location: Las Vegas, NV
Contact:

Re: Photo won't load

Postby zaneclark » Mon Feb 15, 2016 6:12 pm

That was it! I deleted the existing photo and then easily uploaded the new one... I should have thought of that....thank you!


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