Website "Bug"

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theVman
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Posts: 3
Joined: Fri May 15, 2015 1:23 am

Website "Bug"

Postby theVman » Fri May 15, 2015 1:40 am

Who do you email or contact to advise of a bug in the lds website "https://www.lds.org/directory/"?
Happen in "Firefox" so I used "IE" and its the same, I still get the "Firefox" error prompt in IE. However i just downloaded "chrome" and it works. I now get the "photo upload agreement" and it allows me to update my photo.

Steps to reproduce:- go to https://www.lds.org/directory/ - select your name from the Directory - on the details section to the right at the top select "Edit" - then under one of your family members photos select "Change" for those with a photo or "Add a Photo" for entries without a photo. The 'firefox' warning error below is generated. Looks like a Java prompt (ui-tooltip-17).

This is the line of code that causes the error;
a aria-describedby="ui-tooltip-17" style="display: inline;" id="change_image_false_18218858105" class="bluelink editControl">Change |


Error message:-
Warning
Sorry for the inconvenience, Firefox is not currently supported for image uploads. Support for Firefox will be added in a future release.
Please use a different supported web browser or LDSTools on iOS or Android to upload photos.

russellhltn
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Posts: 20762
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Website "Bug"

Postby russellhltn » Fri May 15, 2015 1:57 am

theVman wrote:Happen in "Firefox" so I used "IE" and its the same, I still get the "Firefox" error prompt in IE.

I just tried the steps in IE11 and I didn't get the message.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

theVman
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Posts: 3
Joined: Fri May 15, 2015 1:23 am

Re: Website "Bug"

Postby theVman » Fri May 15, 2015 6:27 am

Im using version 11.0.9600.17801

Do you have Firefox installed?

I have a screen grab, to prove I DID get the message.
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johnshaw
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Posts: 1838
Joined: Fri Jan 19, 2007 1:55 pm
Location: Syracuse, UT

Re: Website "Bug"

Postby johnshaw » Fri May 15, 2015 7:02 am

To report a bug, go to the site, select the feedback link at the bottom of the page and fill out the form.
“A long habit of not thinking a thing wrong, gives it a superficial appearance of being right, and raises at first a formidable outcry in defense of custom.”
― Thomas Paine, Common Sense

russellhltn
Community Administrator
Posts: 20762
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Website "Bug"

Postby russellhltn » Fri May 15, 2015 9:57 am

theVman wrote:Do you have Firefox installed?


No, I don't. I'm not sure what lds.org is using to sense the browser for that step. I'm wondering if you have a security setting that disables a service that the site needs.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

theVman
New Member
Posts: 3
Joined: Fri May 15, 2015 1:23 am

Re: Website "Bug"

Postby theVman » Fri May 15, 2015 7:37 pm

Hi all,

Yes, I submitted the issue, however there was no mechanism to provide the screen shot.

Yes, you hit the nail on the head... its in the browser detection as the message is in both IE and Firefox. Im not that convinced about the security settings, its unlikely I have the same set between browsers as i use Firefox mainly and only use IE to test or get around sites that depend on features of siliverlight that firfox doesnt support. The IE settings will be "default" for sure.

I asked if you had firefox installed as I suspected that the "browser detection" was picking up on that it was installed rather than it being used as the current browser, which is triggering the prompt.


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