Cannot edit directory information on LDS.org

Discussions about the Directory Tool on lds.org. Questions about the Directory on the classic site should be posted in the LUWS forum.
cwking
New Member
Posts: 3
Joined: Mon Mar 09, 2015 6:12 am

Cannot edit directory information on LDS.org

Postby cwking » Wed Mar 25, 2015 7:51 pm

I am a Stake Clerk and have been able to edit LDS.org directory information for members throughout the Stake. This generally consists of removing email addresses from the directory or setting the visibility to Private-Leadership Only in response to All Member email blasts.

I have a situation today where the directory will not save any changes I make to a particular record. I've tried three different browsers and get the same result each time. On the member information page I click Edit, make the change, click Save, watch the processing wheel go around, and then the information appears again without any changes.

This particular change is in regard to an email opt-out request, so I'd like to process it soon if possible. Any suggestions?

Thanks

--Chad

cwking
New Member
Posts: 3
Joined: Mon Mar 09, 2015 6:12 am

Re: Cannot edit directory information on LDS.org

Postby cwking » Wed Mar 25, 2015 8:01 pm

BTW, I just noticed there is a move restriction on this particular record. Could that be preventing me from making changes to the member's email address?

lajackson
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Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: Cannot edit directory information on LDS.org

Postby lajackson » Thu Mar 26, 2015 7:22 am

The move restriction would have been initiated by the current bishop. It may be blocking any change to the record.

You might wish to speak with the ward clerk and ask him to make the change directly on the membership record, through MLS, or to call Local Unit Support for assistance, if he is not able to update the record.

cwking
New Member
Posts: 3
Joined: Mon Mar 09, 2015 6:12 am

Re: Cannot edit directory information on LDS.org

Postby cwking » Thu Mar 26, 2015 7:55 am

Thank you. I have asked the ward clerk to make the change on the membership record. I'll let you know if that works.

russellhltn
Community Administrator
Posts: 20724
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Cannot edit directory information on LDS.org

Postby russellhltn » Thu Mar 26, 2015 10:14 am

cwking wrote:BTW, I just noticed there is a move restriction on this particular record. Could that be preventing me from making changes to the member's email address?

If that's the only one you can't edit, then it seems like a good explanation.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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